Medical Scheduler | Open for Fresh Graduates

RecruitNest Consulting; Philippines; On-site; PHP 223,000 - 312,000; Full time

Job summary

RecruitNest Consulting in Taguig is seeking a Medical Scheduler who will handle patient inquiries, schedule appointments, and collect pre-exam histories. The role requires on-site presence at McKinley West and night shift alignment with US business hours.

Fresh graduates are welcome to apply, and excellent English communication is essential. Prior CSR/BPO experience is a plus, with immediate start preferred.

Qualifications

• Graduate of any 4-year degree course; fresh graduates are welcome to apply.
• Prior Customer Service Representative or BPO experience preferred.
• Proficient in basic computer applications and systems.
• Willing to work US business hours (graveyard shift).
• Excellent verbal and written English communication skills.
• Willing to work on-site in McKinley West, Taguig.
• Willing to start immediately, if possible.

Responsibilities

• Handle inbound and outbound calls to address patient inquiries professionally.
• Schedule and confirm patient appointments, ensuring information is complete.
• Collect and document pre-exam medical histories per guidelines.
• Verify and confirm scheduled appointments to reduce no-shows.
• Transfer calls to appropriate internal staff when needed.
• Maintain accurate records and adhere to timelines and standards.

Skills

English communication

Education

4-year degree

Tools

MS Office

Job description

Medical Scheduler | Open for Fresh Graduates

About the job Medical Scheduler | Open for Fresh Graduates

Job Expectations:

• Employment Type: Full-Time; Permanent (Direct Hire)
• Work Setup & Location: Onsite - McKinley West, Taguig
• Work Schedule: Mondays - Fridays; Night Shift

About the Job:

We are looking for a reliable and detail-oriented Historian Scheduler to join our client's team and handle inbound and outbound calls while supporting patient scheduling operations. In this role, you will respond to patient inquiries, schedule appointments, collect pre-examination medical histories, and confirm upcoming visits. You will also ensure calls are accurately routed to the appropriate internal teams to support efficient patient care coordination.

Key Responsibilities:

• Handle inbound and outbound calls to address patient inquiries professionally and courteously.
• Schedule and confirm patient appointments while ensuring accuracy and completeness of information.
• Collect and document pre-exam medical histories in accordance with established processes and guidelines.
• Verify and confirm scheduled appointments to minimize no-shows and scheduling conflicts.
• Transfer calls efficiently to the appropriate internal staff when necessary.
• Maintain accurate records and adhere to timelines while upholding operational standards.

Qualifications:

• Graduate of any 4-year degree course, preferably in medical allied courses (fresh graduates are welcome to apply).
• Preferably with prior Customer Service Representative or BPO experience.
• Proficient in basic computer applications and systems.
• Willing to work US business hours (graveyard shift).
• Excellent verbal and written English communication skills.
• Willing to work on-site in McKinley West, Taguig.
• Willing start immediately, if possible.

Hiring Process:

• Initial Interview (Phone Screening)
• Final Interview (Onsite)
• Job Offer