Medical Records Specialist - Litigation-Ready Retrieval

BEAWESOME, INC.; Davao City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Awesome CX by Transcom in Davao City is seeking a Medical Records Associate (BPO) to identify and retrieve treatment records, ensuring a complete, chronological file for litigation support.

You will coordinate with providers, confirm no gaps in timelines, and escalate delays when necessary while handling a high-volume workload with detail-oriented accountability.

Join a team that values wellness and professional growth, with training and a culture focused on collaboration and client results.

Qualifications

• Experience retrieving medical records for legal or insurance purposes.
• Knowledge of personal injury case flow and timelines.
• Ability to identify missing treatment gaps and coordinate with providers.
• Detail-oriented and accountable with strong organization skills.

Responsibilities

• Identify all treating providers beyond initial intake
• Request and obtain complete treatment records from each provider
• Confirm no gaps exist in treatment timelines
• Organize records in a litigation-ready chronological format
• Finalize the retrieval process and prepare the file for transfer
• Escalate complex delays when necessary

Skills

Medical records retrieval

Personal injury

Attention to detail

High-volume workload management

Independent problem solving

Job description

Awesome CX by Transcom in Davao City is seeking a Medical Records Associate (BPO) to identify and retrieve treatment records, ensuring a complete, chronological file for litigation support.

You will coordinate with providers, confirm no gaps in timelines, and escalate delays when necessary while handling a high-volume workload with detail-oriented accountability.

Join a team that values wellness and professional growth, with training and a culture focused on collaboration and client results.