Medical Receptionist (Office-based)

ConnectOS; Mandaluyong; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

HMO on Day 1

Paid Time-Off

Quarterly Sick-Leave Conversion

SSS/PHIC/Pag-IBIG benefits

Day Shift

Equipment provided

Job summary

ConnectOS is seeking a capable admin/receptionist to support a medical clinic in Metro Manila. You will handle patient communications, schedule appointments, and manage data within the clinic software. The role emphasizes accuracy, confidentiality, and a proactive service mindset.

Requirements include 2+ years in reception/administration, experience with medical software, and excellent English communication. Day shift with premium benefits and equipment provided.

Qualifications

• Degree in medical or office administration or equivalent.
• At least 2 years’ experience in reception or administration.
• Experience with medical practice software such as Best Practice, Pracsoft or Practice Hub.
• Experience with medical accounting/clinical software such as Mediflex.
• Proficient in MS Office; strong English communication skills.
• Ability to identify and resolve issues proactively; attention to detail.

Responsibilities

• Patient communication via phone, email, and virtual platforms with courtesy.
• Schedule appointments and manage clinic resources efficiently.
• Data entry of patient records and appointment schedules.
• Prepare medical forms, insurance claims, and documentation.
• Assist patients with billing inquiries and payments.
• Facilitate telehealth appointments and troubleshoot technical setup.
• Collaborate with medical and admin teams for smooth operations.
• Maintain patient confidentiality in line with APP/HIPAA.

Skills

MS Office

English fluency

Customer service

Communication

Proactive problem solving

Attention to detail

Education

Medical/office administration degree

Tools

Best Practice

Pracsoft

Practice Hub

Mediflex

Job description

Why Join Us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive.

We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.

Job Responsibilities:

• Patient Communication: Effectively communicate with patients via phone, email, and virtual platforms. Schedule appointments, handle inquiries, and provide necessary information to patients in a courteous and empathetic manner.

• Appointment Management: Coordinate and manage patient appointments, ensuring accurate scheduling and efficient utilization of clinic resources.

• Data Entry: Maintain accurate and up-to-date patient records and appointment schedules in the clinic's practice management software.

• Documentation: Prepare and process necessary medical forms, insurance claims, and other documentation to support the clinic's operations and compliance requirements.

• Billing and Payments: Assist patients with billing inquiries, process payments, and work closely with the billing department to ensure accurate financial transactions.

• Telehealth Support: Facilitate virtual appointments by assisting patients with technical setup, troubleshooting, and ensuring a smooth telehealth experience.

• Collaboration: Collaborate with the clinic's medical and administrative teams to ensure seamless patient care, accurate information flow, and efficient operations.

• Maintain Confidentiality: Adhere to strict patient privacy regulations (APP or HIPAA) and maintain the confidentiality of patient information.

Job Qualifications:

• Degree in medical or office administration a plus

• 2+ years’ experience in a reception, administration, clerical, or similar role

• Experience with Medical Practices Software such as Best Practice, Pracsoft, Practice Hub or similar

• Experience with Medical Accounting and Clinical Software such as Mediflex or similar

• Competency with MS Office Suite Skills

• Excellent spoken and written English language skills

• Outstanding communication and customer service skills

• The ability to identify and deal with issues pro-actively

• Attention to detail, efficiency, and reliability

Standard Job Benefits:

• HMO on Day 1

• Paid Time-Off

• Quarterly Sick-Leave Conversion

• Paid Government Mandated Benefits (SSS, PHIC, Pag-IBIG)

• Day Shift

• Equipment provided

Standard Job Highlights:

• Work-life balance

• Career growth and development opportunities

• Stable organization and industry leader

• Collaborative and fruitful company culture