Appointment Adminstrator (Up to ₱30K + HMO)

BMG Outsourcing Inc.; Angeles; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Company-provided laptop + second mon

Free HMO

Monthly Team Gratitude Celebrations

Welcome gift on Day 1

Coffee session on Day 1

Company Shuttle Service

Free Meals and Snacks

Generous vacation days, holidays, and

DOLE Mandated Leave

Job summary

BMG Outsourcing Inc. in Angeles City, Philippines is seeking an Appointment Administrator to join our patient experience team.

Work on site with a 9:00 PM - 5:00 AM PH Time shift and responsibilities that focus on answering questions, handling calls, and booking appointments to create a positive first impression. The role requires clear English communication, patience, attention to detail and the ability to multitask in a fast-paced environment.

Qualifications

• Strong written and spoken English communication.
• Fast & efficient without sacrificing quality.
• Keen attention to detail.
• Ability to multitask and stay organized.
• Patient-focused and adaptable.

Responsibilities

• Answer questions and handle inquiries from patients via multiple channels.
• Book appointments by managing incoming and outgoing calls.
• Identify patient needs to achieve satisfaction and de-escalate complaints.
• Maintain records of patient interactions and file documents.
• Follow communication procedures, guidelines and policies.

Skills

English communication

Multitasking

Attention to detail

Customer service

Job description

Position: Appointment Administrator
Work Schedule: 9:00 PM - 5:00 AM (PH Time)

Work setup: Work on site

We are searching for a friendly, positive & professionalAppointment Administratorto work closely with other team members to provide outstanding patient experience by answering questions and handling complaints.

The appointment administrator is our first point of contact with our practice and we only have one chance to make a great first impression. In this position they will handle a high volume of inbound or outbound calls, or both, and should seek to create a positive experience for each caller. They will listen to patients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful appointment administrator, you should be patient-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
In this role, you will:

• Communicate effectively through several channels including text, email & phone

• Manage incoming and outgoing calls to book appointments

• Identify and assess patients needs to achieve satisfaction

• De-escalate situations involving dissatisfied patients, offering patient assistance and support

• Meet patient experience team targets and call handling quotas

• Provide appropriate solutions and alternatives, follow up to ensure resolution

• Keep records of patient interactions, create patient records and file documents

• Follow communication procedures, guidelines and policies

• Go above and beyond to provide outstanding patient experience

We're Looking for Someone Who has:

• Possess our core values of commitment, quality, respect, communication and teamwork

• Are comfortable speaking English

• Understand what it takes to deliver a great customer experience

• Can keep high activity and motivate yourself

• Have a positive and a can-do attitude

• Retain knowledge of systems & processes

• Remain calm under pressure

• Flexible

• Organizational skills & ability to multitask

Non-negotiables:

• Strong written and spoken English communication skills

• Should be Fast & Efficient without sacrificing the quality of their work.

• Have a keen attention to detail

Why You’ll Love Working with Us:

Company-provided laptop + second monitor

Free HMO

Monthly Team Gratitude Celebrations, Year-end Party, & Summer Outing.

Welcome gift on Day 1

Coffee session on Day 1 (for hybrid and onsite employees)

Company Shuttle Service

Free Meals and Snacks

Generous vacation days, holidays, and sick leave to help you recharge.

DOLE Mandated Leave (Paternity Leave, Maternity Leave, 7 days SOLO Parent Leave, Magna Carta Leave, etc.)