Medical Inbound Specialist | Work from Home

Vector Outsourcing Solutions Philippines; Philippines; Remote; PHP 290,000 - 335,000; Part time

Benefits offered by this job

Maternity Leave

Paternity Leave

SSS/Pag-IBIG/Philhealth

13th Month Pay

Paid Holidays

Bereavement Leave

Paid Vacation Leave

Paid Sick Leave

Work from Home

Job summary

Vector Outsourcing Solutions Philippines is seeking a healthcare customer service professional to handle incoming calls, provide policy information, and resolve issues. You will document interactions and ensure HIPAA compliance while working from home with a reliable internet connection.

This consultancy role offers a remote setup with a 6-month minimum commitment, a monthly salary range of PHP 26,000 to PHP 30,000, and benefits like 13th month pay and leaves.

Qualifications

• 1-2 years in customer service, call center, or healthcare role preferred.
• Basic understanding of medical billing, insurance claims, and healthcare terminology.
• Strong communication and interpersonal skills.

Responsibilities

• Manage incoming calls from patients, healthcare customers, and service providers.
• Deliver accurate information and support regarding healthcare policies and procedures.

Skills

Customer service

Call center

Healthcare terminology

English communication

Data entry

Job description

Salary: PHP 26,000- PHP 30,000/ month

Job Description:

• Manage incoming calls from patient, healthcare customers and service providers
• Deliver accurate information and support regarding healthcare policies and procedures.
• Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome.
• Maintain thorough documentation of customer interactions and transactions.
• Adhere to HIPAA and other relevant healthcare regulations.
• Coordinate with other departments to escal

Minimum Qualifications:

• At least 1-2 year of customer service, call center, or healthcare related experience preferred.
• Basic understanding of medical billing, insurance claims, and healthcare terminology
• Strong communication and interpersonal skills.
• Ability to handle inbound calls professionally and efficiently.
• Strong attention to detail, accuracy, and excellent time management skills are essential.
• Must possess excellent communication skills in English, both written and verbal.
• Proficient data entry skills, with a typing speed of 40 WPM or faster, are required.
• Must demonstrate the ability to work with and protect confidential information.
• Open to consultancy contract minimum of 6 months
• Able to work from home with reliable internet and a backup connection.

Perks and Benefits:

• Maternity & Paternity Leave
• Government Contribution (SSS, Pag-ibig, Philhealth)
• 13th Month Pay
• Paid Holidays
• Bereavement Leave
• Paid Vacation Leave
• Paid Sick Leave
• Work from Home

Others:

• Equipment/ company computer is provided
• Night shift differential pay
• Php 1,000 De Minimis
• Php 1,000 monthly bonus upon regularization
• HMO upon regularization