MEDICAL CONCIERGE TECHNICAL OPERATIONS DIRECTOR

Dempsey Resource Management Inc.; Metro Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Dempsey Resource Management Inc. is seeking a senior leader to guide medical concierge operations in Metro Manila. You will shape strategy, optimize workflows, and ensure seamless patient coordination across cross-functional teams.

The role requires deep knowledge of healthcare processes, HIPAA compliance, and experience with CRM and scheduling platforms. You will mentor managers and drive KPIs, dashboards, and continuous improvement to elevate service quality.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 5+ years of leadership experience in healthcare operations or concierge services.
• Strong knowledge of healthcare workflows, patient coordination, and service operations.
• Experience with CRM, care management, scheduling, and reporting platforms.
• Proven ability to lead cross-functional teams and implement operational change.
• Understanding of HIPAA, data privacy, and healthcare compliance standards.
• Excellent analytical, communication, and stakeholder management skills.
• Preferred experience in telehealth, concierge medicine, or premium service environments.

Responsibilities

• Lead technical and operational strategy for medical concierge services.
• Oversee service delivery workflows, escalation paths, and support standards.
• Manage platforms for scheduling, communication, case tracking, and reporting.
• Partner with clinical, IT, compliance, and customer experience teams.
• Define and monitor KPIs, SLAs, quality metrics, and dashboards.
• Drive process improvements to increase efficiency and patient satisfaction.
• Supervise managers, vendors, and cross-functional operational staff.
• Ensure compliance with privacy, security, and healthcare regulatory requirements.

Skills

Leadership experience

Cross-functional leadership

Analytical skills

Communication skills

Stakeholder management

HIPAA / data privacy knowledge

Telehealth experience

Education

Bachelor's degree in healthcare administration, business, information systems, or related field

Tools

CRM platforms

Care management platforms

Scheduling platforms

Reporting platforms

Job description

Job Qualifications

• Bachelor's degree in healthcare administration, business, information systems, or related field.
• 5+ years of leadership experience in healthcare operations or concierge services.
• Strong knowledge of healthcare workflows, patient coordination, and service operations.
• Experience with CRM, care management, scheduling, and reporting platforms.
• Demonstrated ability to lead cross-functional teams and operational change.
• Understanding of HIPAA, data privacy, and healthcare compliance standards.
• Excellent analytical, communication, and stakeholder management skills.
• Preferred experience in telehealth, concierge medicine, or premium service environments.

Responsibilities

• Lead technical and operational strategy for medical concierge services.
• Oversee service delivery workflows, escalation paths, and support standards.
• Manage platforms for scheduling, communication, case tracking, and reporting.
• Partner with clinical, IT, compliance, and customer experience teams.
• Define and monitor KPIs, SLAs, quality metrics, and operational dashboards.
• Drive process improvement initiatives to increase efficiency and satisfaction.
• Supervise managers, vendors, and cross-functional operational staff.
• Ensure compliance with privacy, security, and healthcare regulatory requirements.