Medical Billing Specialist - Night Shift, Growth & Benefits

ISTA Solutions; Mandaluyong; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Health Insurance with free dependents*

10% night differential

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

Job summary

ISTA Solutions is seeking an experienced Medical Billing Specialist to join a growing team in Makati or Mandaluyong. The role focuses on eligibility verification, accuracy of patient bills, and follow-up on unpaid claims with US payers.

You will collaborate across departments to resolve complex inquiries and maintain detailed records of customer interactions. Candidates should have 6 months–1 year of BPO experience in a US healthcare account, with strong English communication and empathy.

Qualifications

• Six months to 1 year of BPO experience in a US healthcare account.
• Good working knowledge of medical claims, benefits, eligibilities, and appeals.
• Familiarity with US healthcare insurance (Medicare, Medicaid).
• Excellent verbal and written English skills.
• Ability to display empathy and patience addressing customer concerns.

Responsibilities

• Provide customer support via phone, email, and chat.
• Verify eligibility and benefits for treatments, hospitalizations, and procedures.
• Review patient bills for accuracy and completeness; obtain missing information.
• Follow up on unpaid claims within standard billing cycle.
• Contact insurance companies for discrepancies in payments as needed.
• Identify and bill secondary or tertiary insurances.

Skills

US healthcare billing

Eligibility & benefits verification

Customer support

English communication

Empathy

Problem solving

Team collaboration

Night shift readiness

Medical claims familiarity

Tools

Medical billing software

US payer portals

Job description

ISTA Solutions is seeking an experienced Medical Billing Specialist to join a growing team in Makati or Mandaluyong. The role focuses on eligibility verification, accuracy of patient bills, and follow-up on unpaid claims with US payers.

You will collaborate across departments to resolve complex inquiries and maintain detailed records of customer interactions. Candidates should have 6 months–1 year of BPO experience in a US healthcare account, with strong English communication and empathy.