Medical Billing Specialist

ISTA Solutions

Mandaluyong

On-site

PHP 240,000 - 360,000

Full time

13 hours ago

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Benefits offered by this job

Competitive salary and benefits

Health Insurance with free dependents*

10%-night differential

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

Career growth opportunities

Learning new skills

Job summary

ISTA Solutions is seeking an experienced Medical Billing Specialist to join our team in the Philippines. You will perform eligibility and benefits verification for treatments, review patient bills for accuracy, and follow up on unpaid claims within standard billing cycles.

You will work with a team that values work-life balance, professional growth, and long-term success, with onsite requirements in Makati or Mandaluyong and night shift availability.

Qualifications

6 months - 1 year BPO experience in a US Healthcare account.
Good working knowledge with medical claims, benefits, eligibilities, appeals.
Familiar with US Healthcare Insurance (Medicare, Medicaid).
Excellent verbal & written English skills.
Ability to display empathy and patience in addressing customer concerns.
Strong problem-solving skills.
Adaptability to a changing work environment.
Ability to remain calm under pressure.

Responsibilities

Provides customer support through different communication channels (Phone, email, chat).
Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
Collaborate with colleagues and different departments to resolve complex issues.
Maintain accurate records on customer interactions, transaction, feedback, etc.

Skills

English proficiency

BPO experience (US Healthcare)

Medical billing knowledge

Empathy & patience

Problem-solving

Adaptability

Calm under pressure

Night shift readiness

Tools

Medical billing software

Job description

Excellent verbal & written English skills

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities:

Perform eligibility and benefits verification for treatments, hospitalizations, and procedures
Reviewing patient bills for accuracy and completeness and obtaining any missing information
Following up on unpaid claims within the standard billing cycle timeframe
Calling insurance companies regarding any discrepancy in payments if necessary
Identifying and billing secondary or tertiary insurances

Job Description:

Provides customer support through different communication channels (Phone, email, chat).
Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
Collaborate with colleagues and different departments to resolve complex issues
Maintain accurate records on customer interactions, transaction, feedback, etc.

Requirements