Medical Administrative Officer

KMC Solutions; Mabalacat; On-site; PHP 223,000 - 357,000; Full time

Job summary

KMC Solutions is seeking a highly organized Medical Administrative Officer to support clinic operations, manage client information, coordinate appointments, and provide administrative support to clients and psychologists.

This fully on-site role is located at West Aeropark, Clark Pampanga, with a Monday–Friday schedule. The ideal candidate is detail-oriented, tech-savvy, and able to handle confidential information with professionalism.

Qualifications

• Excellent English communication skills, both written and verbal.
• Strong computer proficiency and ability to quickly learn new systems and technologies.
• Exceptional customer service skills with a professional and approachable demeanor.
• High attention to detail and commitment to accuracy.
• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
• Strong organizational and time-management skills.
• Ability to work independently while collaborating effectively with a remote or onsite team.
• Willingness to learn healthcare administration processes, including Medicare-related requirements.

Responsibilities

• Respond to client inquiries via email, phone, and live chat in a professional, timely, and courteous manner.
• Maintain accurate and up-to-date client records within the Practice Management System (PMS).
• Upload referral documents, PDFs, and supporting records to client profiles.
• Process and enter client information received through various communication channels into the PMS.
• Contact clients to gather missing information, answer inquiries, and provide appropriate support.
• Coordinate and communicate important updates between clients and psychologists.
• Manage appointment bookings, rescheduling requests, and cancellations to ensure scheduling accuracy. Complete daily administrative tasks, operational checklists, and other assigned duties.
• Follow established procedures and workflows to ensure smooth day-to-day operations.
• Maintain strict accuracy and confidentiality when handling client records and documentation.
• Support additional administrative and operational activities as required by the team.

Skills

English communication

Computer proficiency

Customer service

Attention to detail

Multitasking

Organization

Independence and teamwork

Healthcare administration learning

Job description

About the Role

We are looking for a highly organized and customer-focused Medical Administrative Officer to join our growing healthcare team. This role is responsible for supporting daily clinic operations, managing client information, coordinating appointments, and providing exceptional administrative support to both clients and psychologists. The ideal candidate is detail-oriented, tech-savvy, and able to thrive in a fast-paced environment while maintaining accuracy and professionalism.

Key Responsibilities

• Respond to client inquiries via email, phone, and live chat in a professional, timely, and courteous manner.

• Maintain accurate and up-to-date client records within the Practice Management System (PMS).

• Upload referral documents, PDFs, and supporting records to client profiles.

• Process and enter client information received through various communication channels into the PMS.

• Contact clients to gather missing information, answer inquiries, and provide appropriate support.

• Coordinate and communicate important updates between clients and psychologists.

• Manage appointment bookings, rescheduling requests, and cancellations to ensure scheduling accuracy. Complete daily administrative tasks, operational checklists, and other assigned duties.

• Follow established procedures and workflows to ensure smooth day-to-day operations.

• Maintain strict accuracy and confidentiality when handling client records and documentation.

• Support additional administrative and operational activities as required by the team.

Qualifications

• Excellent English communication skills, both written and verbal.

• Strong computer proficiency and ability to quickly learn new systems and technologies.

• Exceptional customer service skills with a professional and approachable demeanor.

• High attention to detail and commitment to accuracy.

• Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.

• Strong organizational and time-management skills.

• Ability to work independently while collaborating effectively with a remote or onsite team.

• Willingness to learn healthcare administration processes, including Medicare-related requirements.

Work Location: West Aeropark, Clark Pampanga

Work Schedule: Monday - Friday, 6:00 AM - 3:00 PM PH time

Arrangement: Fully on-site