Media Reputation Specialist

Datawords Group; Makati; Hybrid; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Hybrid setup

Shift incentive

Health Insurance Policy with Dental, I

Learning opportunities

LinkedIn Learning access

Training/business trips

Leave benefits

Wellness programs

Diversity and inclusive culture

Job summary

Datawords Philippines is hiring a Media Reputation Specialist for Makati City and Cebu to monitor online news and social conversations, alert on reputational risks, and support client reporting with dashboards and insights.

Reporting to the Lead Media Reputation Specialist, you will manage data accuracy, collaborate with the Paris team, and contribute to monthly reputation analyses, while adapting to a fast-paced, hybrid work environment in the Philippines.

Qualifications

• Bachelor’s degree in Literature, Journalism, Marketing, Public Relations, or a related field.
• 3+ years in crisis management, media monitoring, reputation management, or public relations.
• At least 2 years in client-facing crisis/reputation roles.
• Proficiency in English communication.
• Experience with media monitoring platforms (Sprinklr, Onclusive, Storyclash, etc).
• Strong analytical skills to interpret diverse information from multiple sources.
• Advanced Boolean query development and Sprinklr proficiency.
• Understanding of reputation management, sentiment evaluation, and reporting.
• Excellent report writing skills.
• MS Office or Google Workspace proficiency.
• Familiarity with AI tools and LLMs such as ChatGPT.
• Basic knowledge of Jira, Confluence, and Slack.
• Time management, organization, and deadlines.
• Willingness for flexible hours including nights/weekends/holidays.
• Adaptable to fast-paced environment.

Responsibilities

• Monitor online news and social media about the client, competitors, and industry.
• Provide timely alerts on potential reputational risks.
• Lead in creating reports, dashboards, and listening frameworks.
• Handle crisis-management requests and reporting for clients.
• Maintain accuracy and organized media monitoring data with tagging and storage.
• Deliver end-of-day listening activity reports and coordinate shift handovers.
• Gather data for reputation analysis and monthly reports.
• Assist in basic quality checks to ensure data relevance.
• Collaborate with the Paris Reputation Management Team.
• Regularly update internal trackers.
• Provide detailed insights and feedback to Lead on performance and progress.
• Coordinate with Lead and follow predefined processes.
• Other related tasks as assigned.

Skills

English proficiency

Crisis management

Media monitoring

Reputation management

Analytical thinking

Report writing

AI tools awareness

Education

Bachelor’s degree in Literature, Journalism, Marketing, Public Relations, or related field

Tools

Sprinklr

Onclusive

Storyclash

Jira

Confluence

Slack

Job description

Datawords has developed an innovative value proposition by placing multicultural adaptation and international deployment of digital content at the center of an industrial production process.

By combining linguistic, cultural, technical and web marketing expertise, Datawords has become a global leader in digital localization and content management across all digital channels. Today, Datawords employs nearly 900 people across major hubs in Paris, Brussels, Shanghai, Hong Kong, Seoul, Tokyo, New York, Montreal, Mexico, Milan, Barcelona and Luxembourg.

As a fast-growing, multicultural and tech-driven company, Datawords offers a unique opportunity to work with leading international brands and contribute to the future of global digital content.

To support our growing production capacity, we are hiring a Media Reputation Specialist for our offices in Makati City and Cebu, Philippines.

Come and Join a growing and dynamic Group of Digital Communication Agencies located in both great cities in the Philippines - Makati & Cebu

Reporting to: Lead Media Reputation Specialist

The Media Reputation Specialist provides ongoing online listening and alerting for the client regarding critical and sensitive news. They manage and organize media monitoring data for accuracy, and monitor emerging trends, reputational risks, and relevant conversations that may impact the client's brand. They also assist in providing in-depth reputation and reports for the client.

Responsibilities

• Monitor online news and social media conversations about the client, its competitors, and the industry,
• Provide timely alerts to the client of potential reputational risks,
• Lead in the creation of reports, dashboards, and listening frameworks to support client reporting and insights,
• Handle client requests related to crisis management and reporting,
• Manage and maintain the accuracy and organization of media monitoring data, ensuring proper categorization, tagging, and storage for efficient analysis to support reputation management initiatives,
• Deliver end-of-day listening activity reports and facilitate calls to ensure seamless shift handovers,
• Assist in gathering relevant data for reputation analysis and monthly reports, ensuring accuracy and alignment with client objectives,
• Assist in basic quality checks under guidance to ensure data relevance,
• Regularly collaborate with the Paris Reputation Management Team,
• Ensure the accurate and up-to-date management of internal trackers by regularly updating data,
• Provide the Lead with detailed insights and constructive feedback on the performance, progress, and areas for improvement of the trainee or new hire,
• Coordinate with Lead and coordinate issues according to a predefined process,
• Other related tasks as assigned.

Qualifications

• Bachelor’s degree in Literature, Journalism, Marketing, Public Relations, or a related field,
• More than 3 years of experience in crisis management, media monitoring, reputation management, or public relations,
• At least 2 years of experience in client-facing roles involving crisis management, reputation management, media monitoring, or related communications functions,
• Proficiency in English communication, both written and verbal,
• Proven experience with media monitoring platforms (e.g., Sprinklr, Onclusive, Storyclash, etc),
• Strong analytical skills with the ability to interpret diverse information from multiple sources,
• Advanced proficiency in Boolean query development and the effective use of the Sprinklr platform for monitoring, analysis, and reporting,
• Advanced understanding of reputation management, media analysis, reporting, and sentiment evaluation methodologies,
• Excellent report writing skills, with the ability to create clear, concise, and actionable insights,
• Proficient in Microsoft Office or Google Workspace such as Word, Docs, Excel, Sheets, PowerPoint, and Slides,
• Familiarity with AI tools and Large Language Models (LLMs) such as ChatGPT to enhance productivity and streamline tasks,
• Basic knowledge of collaboration tools such as JIRA, Confluence, and Slack,
• Effective time management and organizational skills, with the ability to meet deadlines,
• Willingness to work flexible hours, including night shifts, weekends, and holidays as needed,
• Adaptable and comfortable working in a fast-paced, evolving environment.

Nice-To-Have

• Proven experience in copywriting, content editing, and proofreading with a strong focus on accuracy and clarity,
• Previous experience working with international clients or foreign counterparts,
• Demonstrated ability to think innovatively and develop effective solutions to complex challenges, driving continuous improvement in processes, workflows, and client outcomes.

Work set-up and working hours:

• Shifting Schedule / Monday to Friday
• Hybrid Setup

Working at Datawords Philippines, you will enjoy:

• Hybrid setup with hybrid allowance
• Shift incentive
• Health Insurance Policy with Dental, Optical and ComPsych coverage
• Learning opportunities, access to Linkedin Learning courses
• Local and International training/business trip opportunities
• Vacation leave, Sick Leave, Offered Leave, Marriage Leave, Birthday Leave
• Virtual and Onsite Health and Wellness Programs
• Inclusive, Fun and Unique Datawords Culture where EVERYONE MATTERS!

WHO WE ARE

Datawords - International Digital Marketing Powered by Multicultural Technologies.

We see technology from a multicultural point of view, which is why our agency creates and proposes cutting edge solutions and innovations that scale quickly to any market.

We always aim to offer the best multicultural digital experience to our clients, and have acquired several agencies with specific expertise in recent years: Digiprod, an audio-visual production company, Vanksen, a digital strategy company and 87seconds, a creative video agency. In a world driven by disruption, we constantly challenge ourselves to improve our solutions and technology, such as Wezen. We focus both on organic growth and are always on the lookout for interesting acquisitions to complement our existing offering.

Datawords was born out of a vision of communication that transcends all borders to reach the broadest possible audience everywhere across the globe. At the heart of that vision is a mix of technological mastery and communications expertise that drives every aspect of our brand DNA — down to our very name.

Technology may be at the heart of what we do, but people are at the heart of who we are. They are the ones who make Datawords a singular place to work for – and with.

From every corner of the globe, our employees bring not only their local language and culture, but their individual energies, passions and motivations to the job each day. The result is a true melting pot of knowledge, skill and perspective in which solutions are never far away.

As technology advances faster and faster and the world becomes smaller every day, our team is made to change

and grow with the times. Because words and technology are only as meaningful as the people behind them.

Come and Join our Growing and Talented Team at Datawords Philippines!

We believe that diversity and inclusion are essential to the success of our company. We are committed to creating an inclusive working environment where every employee, whatever their abilities, can flourish. Datawords guarantees fairness for all during the recruitment process, regardless of gender, ethnic origin, religion, sexual orientation, social status, disability or age.