Marketplace Expert VA (Amazon, Ebay, Tiktok)

Factra; Metro Manila; On-site; PHP 3,833,000 - 5,537,000; Full time

Job summary

Factra Ltd, a Manchester-based consumer brands group, is seeking a hands-on Marketplace Manager to own Amazon B2C, eBay and TikTok Shop across its brands. You will manage listings, pricing, promotions and performance from Seller Central, Seller Hub and TikTok Seller Center daily.

You will hit monthly revenue, margin and ACoS/TACoS targets, keep accounts healthy, coordinate inventory with UK warehousing, work with the UK team and adjacent departments, and ensure compliance with marketplace rules,

Qualifications

• 4 or more years of hands on marketplace management, with at least 2 years where you were the person accountable for an Amazon account's results.
• Proven, verifiable track record on all three platforms: Amazon B2C (Seller Central), eBay (Seller Hub) and TikTok Shop (Seller Center).
• Experience with Amazon UK and ideally EU marketplaces, not only the US. UK VAT, Pan European FBA and UK consumer rules should not be new to you
• Strong grasp of Amazon Ads (Sponsored Products, Brands, Display), eBay Promoted Listings and TikTok Shop ads, and comfortable managing a monthly ad budget to a target
• Clear written and spoken English; you will be talking to UK colleagues and writing customer facing content
• You sell age restricted and regulated products (vaping, nicotine pouches, CBD). You do not need prior experience in these categories, but you must be comfortable working within marketplace restrictions on them and keen to learn the rules quickly.

Responsibilities

• Own the channels end to end across Factra brands on Amazon B2C (Seller Central), eBay (Seller Hub) and TikTok Shop (Seller Center).
• Set and hit monthly revenue, margin and ACoS/TACoS targets per channel, and report on them weekly.
• Keep every account healthy: performance metrics, policy compliance, IPI, late shipment and defect rates, case management and appeals.
• Plan and manage inventory into FBA, eBay and Fulfilled by TikTok, working with our UK warehouse and manufacturing team on replenishment and lead times.
• Listings and catalogue: Build, optimise and maintain listings: titles, bullets, A+ content, brand stores, images, variations, backend keywords and category fit; Launch new products and brands with compliance paperwork and age-verification requirements.
• Advertising and growth: Plan, run and optimise Sponsored Products, Sponsored Brands and Sponsored Display campaigns; manage TikTok Shop affiliate programme and analytics to drive GMV; turn data into action.
• Operations and teamwork: Work with customer service on marketplace messages and returns; sign off on visuals; document processes; join weekly trading calls with the UK team.
• Experience with multi-channel listing or inventory tools is a strong advantage.

Skills

Marketplace management

Amazon B2C (Seller Central)

eBay Seller Hub

TikTok Shop

Revenue growth

ACoS/TACoS optimization

Tools

Helium 10

Jungle Scout

DataDive

StoreFeeder

Job description

Factra Ltd is a Manchester based consumer brands group. We own and run several fast growing brands, including Vapoholic (vaping and e-liquids), The Pouch Lab (nicotine pouches), CBD Calm and Fitimins (health supplements), alongside our own manufacturing unit and a B2B wholesale arm. Our products are already selling on our own stores, and we are now building out our marketplace channels properly.

We are looking for someone who has owned and grown marketplace accounts, not just supported them. You will take full day to day ownership of our Amazon B2C, eBay and TikTok Shop stores across our brands: listings, pricing, advertising, account health, promotions and performance. You will work directly with the Head of Digital and alongside our ecommerce, content and operations teams in the UK, Pakistan and the Philippines.

This is a hands on role. You will be in Seller Central, Seller Hub and TikTok Seller Center every day, and you will be measured on revenue, margin and account health, not on reports.

What you will do

• Own the channels
• Run our Amazon B2C (Seller Central), eBay (Seller Hub) and TikTok Shop (Seller Center) accounts across Factra brands, end to end
• Set and hit monthly revenue, margin and ACoS/TACoS targets per channel, and report on them weekly
• Keep every account healthy: performance metrics, policy compliance, IPI, late shipment and defect rates, case management and appeals
• Plan and manage inventory into FBA, eBay and Fulfilled by TikTok, working with our UK warehouse and manufacturing team on replenishment and lead times
• Listings and catalogue
  • Build, optimise and maintain listings: titles, bullets, A+ content, brand stores, images, variations, backend keywords and category fit
  • Launch new products and brands onto each marketplace, including compliance paperwork, restricted category approvals and age verification requirements where relevant
  • Keep pricing competitive and Buy Box share high without giving away margin; run repricing rules and promotions, coupons, deals and TikTok Shop vouchers
  • Spot and fix suppressed listings, hijackers, counterfeit sellers and unauthorised resellers (Brand Registry, VeRO, IP complaints)
• Advertising and growth
  • Plan, run and optimise Sponsored Products, Sponsored Brands and Sponsored Display campaigns on Amazon, eBay Promoted Listings and TikTok Shop ads and GMV Max
  • Manage the TikTok Shop affiliate programme: recruit creators, send samples, set commission rates and track creator performance
  • Read the data in Brand Analytics, Seller Hub reports and TikTok Shop analytics and turn it into action
  • Research competitors, categories and keyword gaps and bring new product and channel ideas to the table
• Operations and teamwork
  • Work with our customer service team on marketplace messages, returns, A to Z claims and feedback, and step in on anything that threatens account health
  • Brief our content and design team on what each listing needs (images, video, infographics) and sign off the result
  • Document processes so the channel can scale and others can support it
  • Join weekly trading calls with the UK team and give a clear read on what is working, what is not and what you need

What we need from you

• 4 or more years of hands on marketplace management, with at least 2 years where you were the person accountable for an Amazon account's results
• Proven, verifiable track record on all three platforms: Amazon B2C (Seller Central), eBay (Seller Hub) and TikTok Shop (Seller Center). You should be able to walk us through accounts you have grown, with numbers
• Experience with Amazon UK and ideally EU marketplaces, not only the US. UK VAT, Pan European FBA and UK consumer rules should not be new to you
• Strong grasp of Amazon Ads (Sponsored Products, Brands, Display), eBay Promoted Listings and TikTok Shop ads and affiliate tools, and comfortable managing a monthly ad budget to a target
• Confident with listing optimisation, keyword research and tools such as Helium 10, Jungle Scout, DataDive or similar
• Solid Excel or Google Sheets skills: you can build a margin calculator, reconcile a settlement report and spot a trend in a sales export without help
• Comfortable with account health work: cases, appeals, plan of action letters, suspensions and IP complaints
• Experience with multi channel listing or inventory tools (Storefeeder or similar) is a strong advantage
• Clear written and spoken English; you will be talking to UK colleagues and writing customer facing content
• Able to work UK hours overlap with reliable internet and a quiet working setup
• Self starter who can take a target and go, flag problems early and ask for help when needed
• We sell age restricted and regulated products (vaping, nicotine pouches, CBD). You do not need prior experience in these categories, but you must be comfortable working within marketplace restrictions on them and keen to learn the rules quickly.

Nice to have

• Content creation: you can shoot or edit short form product video for TikTok Shop and Amazon listings, write listing copy, or brief creators well. This is a real plus for us and will be reflected in the offer
• Experience with Amazon Brand Registry, A+ Premium content and brand stores
• Experience selling on Amazon EU marketplaces (DE, FR, IT, ES) or on Walmart, OnBuy, Temu or Shein
• Familiarity with WooCommerce, Shopify or Magento 2, since our own stores run on these

Experience With Amazon Vendor Central Or B2B Wholesale Listings

Background in supplements, CBD, vaping or another regulated or age restricted category

• Basic design skills (Canva, Photoshop or CapCut) for quick listing image and video tweaks