Market Place Account Manager (L3)

Booth and Partners; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Booth and Partners is seeking an experienced Marketplace Account Manager in Metro Manila to lead end-to-end marketplace strategies for multiple client brands on Amazon Seller Central and Vendor Central. You will drive catalog and content optimization, store management, pricing, and profitability across multi-marketplace initiatives.

You will collaborate with clients and internal teams on forward-looking forecasts, QBRs, and promotional calendars, ensuring the Buy Box, listing health, and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of hands-on marketplace account experience with strong knowledge of Amazon Seller Central and Vendor Central.
• Proven ownership of one or more brands, including strategy, catalog, merchandising, assortment, pricing, inventory, and profitability.
• Experience in revenue forecasting, planning, and adjusting forecasts based on actual results.
• Strong catalog and content skills, including audits, SEO copy, A+ Content, Brand Story, variation structures, attributes, browse nodes, and bulk uploads.
• Understanding of retail operations, including Buy Box, FBA/FBM, inventory health, IPI, storage and removal fees, chargebacks, reimbursements, deals, coupons, Subscribe & Save.
• Ability to model ASIN-level profitability and understand how fees, promotions, and pricing affect margins.
• Strong analytical skills and advanced Excel/Google Sheets proficiency, including pivot tables, VLOOKUP, INDEX-MATCH or XLOOKUP, charting, and financial modeling.
• Experience managing and developing junior team members through delegation, quality reviews, coaching, and training.
• Proven client-facing experience, including leading calls, preparing and presenting business reviews, and independently managing client relationships.
• Excellent written and verbal communication, including presenting recommendations and handling difficult conversations professionally.
• Ability to advocate for client interests, communicate concerns, and provide reasoned alternatives when necessary.
• Proactive and accountable team player who takes ownership, escalates issues early, and accepts leadership responsibilities.
• Strong sense of honesty and accountability, with a focus on accurate reporting and well-supported recommendations.
• Working knowledge of AI tools such as Claude and Gemini for analysis, planning, and writing, with the ability to verify outputs and oversee AI-assisted work.
• Willingness to complete required training and certifications: Seller Central and Vendor Central curricula by week two, catalog merchandising by week six, and Walmart/Targer onboarding and four internal certifications by week ten.

Responsibilities

• Develop marketplace growth strategies for each brand, with quarterly milestones, KPIs, revenue targets, promotional calendars, content schedules, and budget recommendations.
• Prepare monthly revenue forecasts based on seasonality, promotions, and new launches.
• Create onboarding roadmaps covering the first 50 days, including audits, content, store development, and launch activities.
• Conduct competitive and category analysis using Brand Analytics, Helium 10, or similar tools to identify search opportunities and category growth potential.
• Manage QBRs from data preparation and presentation to identifying upsell opportunities across marketplaces, DSP, and additional services.
• Conduct catalog audits covering titles, bullets, descriptions, backend search terms, attributes, and Item Highlights, prioritizing high-revenue products.
• Create or manage SEO-optimized copy and A+ Content, including strategy, creative briefs, execution, and quality checks.
• Manage Brand Story content, product images, variation structures, and browse nodes to improve catalog visibility.
• Execute flat file and bulk uploads, resolve listing quality alerts and restricted listings, coordinate content compliance.

Skills

Marketplace management

Brand ownership

Revenue forecasting

Catalog optimization

Content creation

Excel proficiency

Client communication

Analytical skills

AI tools awareness

Team leadership

Education

Bachelor's degree

Tools

Seller Central

Vendor Central

Helium 10

Brand Analytics

Excel

Job description

About The Role

We're hiring a Marketplace Account Manager to manage five to seven client brands end to end, covering marketplace strategy, execution, client relationships, and analyst support.

You will handle daily account operations in Amazon Seller Central and Vendor Central, including catalog updates, listing issues, deal modeling, business reviews, and client presentations. You will be accountable for both the work and the results.

The role follows a 103-competency framework across 14 categories: catalog, content, storefront, assortment, pricing, profitability, inventory, platform operations, analytics, advertising coordination, brand protection, client management, multi-marketplace, and people management.

Strong knowledge of Amazon platform operations, catalog management, and analytics is expected from day one. Further development across the remaining areas will follow a structured plan.

The role involves both monthly and quarterly planning, including growth strategies, KPIs, forecasts, promotional calendars, and business reviews, as well as daily and weekly operations covering inventory, listing quality, Buy Box, pricing, account health, escalations, deals, and reporting.

You will manage competing priorities across multiple brands, identify risks before they affect clients, and distinguish between demand, supply, content, and pricing issues. You will have the flexibility to manage your accounts while being accountable for measurable results.

Amazon is our primary platform, and strong knowledge of both Seller Central and Vendor Central is essential. This is a full account management role, not limited to listings or reporting.

What You'll Own

Account Strategy and Planning

• Develop marketplace growth strategies for each brand, with quarterly milestones, KPIs, revenue targets, promotional calendars, content schedules, and budget recommendations.

• Prepare monthly revenue forecasts based on seasonality, promotions, and new launches.

• Create onboarding roadmaps covering the first 50 days, including audits, content, store development, and launch activities.

• Conduct competitive and category analysis using Brand Analytics, Helium 10, or similar tools to identify search opportunities, click share gaps, and category growth potential.

• Manage QBRs from data preparation and presentation to identifying upsell opportunities across marketplaces, DSP, and additional services.

Catalog and Content Optimization

• Conduct catalog audits covering titles, bullets, descriptions, backend search terms, attributes, and Item Highlights, prioritizing high-revenue products.

• Create or manage SEO-optimized copy and A+ Content, including strategy, creative briefs, execution, and quality checks.

• Manage Brand Story content, product images, variation structures, virtual bundles, attributes, and browse nodes to improve catalog visibility and indexing.

• Execute flat file and bulk uploads, resolve listing quality alerts and suppressed listings, address detail page issues, and coordinate content compliance for restricted categories.

Brand Store and Storefront

• Manage store architecture, including page hierarchy, navigation, and category structure, using Store Insights to assess performance.

• Identify page-level conversion issues and recommend improvements to layout, merchandising, and navigation.

• Plan seasonal and promotional store updates, manage creative briefs and QA, and coordinate with the ads team to direct Sponsored Brands traffic to relevant pages.

Product and Assortment Strategy

• Recommend which products to list, hold, or retire across channels.

• Develop product launch plans covering content readiness, review generation, advertising support, and inventory positioning.

• Manage bundle strategies, including virtual bundles, multipacks, and cross-category combinations.

• Own promotional calendars covering Lightning Deals, Best Deals, coupons, price-off promotions, Prime Day, fall events, and Subscribe & Save.

• Recommend pricing based on DTC, MAP, and competitor positioning, while protecting brand value.

Pricing and Profitability

• Build ASIN- and account-level profitability models covering referral, FBA, storage, removal, returns, and advertising fees.

• Assess the margin impact of pricing changes, promotions, and fee increases before implementation.

• Model unit economics for new product launches before investment decisions.

• Manage cross-channel pricing, MAP enforcement, competitive pricing, and Buy Box performance.

• Understand Vendor Central economics, including cost negotiations, accruals, chargebacks, and PPM, and their impact on client profitability.

Inventory and Operations

• Monitor FBA inventory and restock velocity, identifying stockout risks before they occur.

• Manage FBA versus MFN decisions based on sales velocity, storage costs, and margins.

• Resolve stranded, unfulfillable, and aging inventory; manage removals, liquidation, storage exposure, IPI, and capacity limits.

• Oversee shipment creation and troubleshooting, coordinate with client supply chains on production timelines and seasonal planning, and manage Amazon cases, escalations, reimbursement claims, and catalog issues through resolution.

Amazon Platform Operations

• Navigate Seller Central and Vendor Central, including listings, orders, inventory, reports, POs, retail analytics, chargebacks, accruals, and A+ Content.

• Manage Account Health Rating and resolve policy violations, IP complaints, and listing suppressions.

• Use Brand Registry tools, including Transparency, Project Zero, Report a Violation, and Brand Analytics.

• Troubleshoot stranded inventory, suppressed listings, ASIN merges, and unauthorized sellers.

• Stay updated on platform changes and programs such as Supply Chain by Amazon, Buy with Prime, and Veeqo, and communicate their impact to clients.

Analytics and Reporting

• Prepare weekly, biweekly, and monthly reports covering revenue, traffic, conversion, advertising, sessions, conversion rate, Buy Box percentage, BSR, organic rank, and market share.

• Analyze Search Query Performance, including branded and non-branded terms, click share, purchase share, and competitor leakage.

• Review CX Health, Voice of the Customer, and return reasons to identify content and product improvements.

• Monitor listing quality scores and NCX rates across the catalog.

• Conduct analysis for business decisions involving category entry, pricing changes, and assortment rationalization.

• Explain not only performance results but also the reasons behind them and recommended next steps.

Advertising Coordination

• Work with the advertising team as the retail and account management lead for integrated campaigns.

• Understand Amazon ad types, including Sponsored Products, Sponsored Brands, Video, Display, and DSP, as well as ACoS, TACoS, and ROAS targets.

• Provide keyword and audience recommendations based on catalog knowledge and search data.

• Recommend budget adjustments based on content readiness, inventory levels, and business priorities.

• Review campaign performance, identify gaps between content quality and ad spend, and ensure product content is optimized before increasing advertising investment.

Brand Protection and Account Health

• Monitor Account Health for policy violations, performance issues, and account risks.

• Identify unauthorized sellers, counterfeit listings, and Buy Box hijacking, and enforce brand protection through Brand Registry.

• Manage Vine enrollment for new and under-reviewed ASINs, monitor ratings and review trends, and recommend review strategies.

• Maintain listing compliance with content policies and category guidelines, monitor IP infringement, coordinate with client legal teams when needed, and communicate policy changes and their impact.

Client Management and Communication

• Manage day-to-day client relationships through calls, email, and Slack.

• Lead weekly or biweekly strategy calls, prepare agendas, present updates, manage action items, and deliver MBRs and QBRs.

• Set expectations on timelines, deliverables, and client requirements.

• Build relationships with marketing, e-commerce, supply chain, and C-suite stakeholders, translating marketplace data into actionable insights.

• Prioritize requests based on revenue impact and manage difficult conversations involving performance, budgets, and timelines.

• Communicate proactively by raising issues and risks early and sharing positive results.

• Document strategies, decisions, and action items to ensure account continuity.

Multi-Marketplace

• Manage Walmart Seller Center accounts, including catalog setup, content optimization, Rich Media, shelf descriptions, and Walmart Fulfillment Services.

• Handle Target Plus product setup, content requirements, and performance monitoring.

• Understand Walmart advertising well enough to coordinate with the ads team.

• Adapt Amazon strategies to other marketplaces based on their algorithms, content requirements, and promotional structures.

People Management

• Manage one to two Marketplace Account Analysts by assigning work, reviewing quality, and providing feedback.

• Train junior team members on catalog operations, reporting, and client communication.

• Develop repeatable processes and checklists for listing audits, QBR preparation, and product launches.

• Review all deliverables before client submission and take ownership of the pod's output quality.

• Ensure tasks and priorities are managed across all assigned accounts.

What You Bring

Required

• Bachelor's degree or an equivalent combination of education and directly relevant experience.

• 5+ years of hands-on marketplace account experience, with strong knowledge of Amazon Seller Central and Vendor Central.

• Proven ownership of one or more brands, covering strategy, catalog, merchandising, assortment, pricing, inventory, and profitability.

• Experience in revenue forecasting, planning, and adjusting forecasts based on actual results.

• Strong catalog and content skills, including audits, SEO copy, A+ Content, Brand Story, variation structures, attributes, browse nodes, and bulk uploads.

• Understanding of retail operations, including Buy Box, FBA/FBM, inventory health, IPI, storage and removal fees, chargebacks, reimbursements, deals, coupons, and Subscribe & Save.

• Ability to model ASIN-level profitability and understand how fees, promotions, and pricing affect margins.

• Strong analytical skills and advanced Excel or Google Sheets proficiency, including pivot tables, VLOOKUP, INDEX-MATCH or XLOOKUP, charting, and financial modeling.

• Experience managing and developing junior team members through delegation, quality reviews, coaching, and training. People management is expected, with further development support available where needed.

• Proven client-facing experience, including leading calls, preparing and presenting business reviews, and independently managing client relationships.

• Excellent written and verbal communication, including presenting recommendations and handling difficult conversations professionally.

• Ability to advocate for client interests, communicate concerns, and provide reasoned alternatives when necessary.

• Proactive and accountable team player who takes ownership, escalates issues early, and accepts leadership responsibilities.

• Strong sense of honesty and accountability, with a focus on accurate reporting and well-supported recommendations.

• Working knowledge of AI tools such as Claude and Gemini for analysis, planning, and writing, with the ability to verify outputs, build AI-supported tools, and oversee AI-assisted work.

• Willingness to complete required training and certifications: Seller Central and Vendor Central operational curricula by week two, catalog and merchandising by week six, and Walmart Marketplace Seller Academy, Target Plus onboarding, and four internal certifications (catalog standard, margin model, forecasting method, and dossier standard) by week ten. Completion is verified through provider transcripts and internal assessments.

Preferred

• Hands-on Walmart Marketplace and Target Plus experience, including WFS, Rich Media, and Target Plus item setup.

• Experience with analytics tools such as Helium 10, Jungle Scout, DataHawk, and Intentwise.

• Knowledge of SQL, Power Query, or Looker Studio for combining marketplace data with client sales, cost, and inventory information.

• Experience with feeds and integrations, including category templates, error resolution, ChannelAdvisor, Feedonomics, SPS, or Vendor Central EDI.

• Familiarity with ERP, WMS, or 3PL systems such as NetSuite, Cin7, SkuVault, and ShipBob.

• E-commerce, retail, or supply chain expertise, including replenishment, allocation, or S&OP.

• Experience with project management tools such as Asana, Monday, ClickUp, Notion, and Slack.

• Python, scripting, SP-API, report automation, or experience building AI tools and workflows.

• Experience with other marketplaces such as Zalando, Mercado Libre, Temu, TikTok Shop, Instagram Shop, or Tmall.

• Category experience in CPG, beauty, skincare, apparel, footwear, or accessories.