Marketing Consultant

Global Advertising pvt ltd; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

AffinityX is seeking a Client Relations Specialist for a remote night-shift role in the Manila region. You will contact clients, sales reps, and customers via phone, email, or tickets to gather information and shape content ideas for campaigns.

Ideal candidates have 2+ years in call centers, excellent written and verbal communication, and familiarity with digital advertising platforms to support our creative teams with timely, high-quality information.

Qualifications

• Minimum 2 years of solid call center experience.
• Strong ability to provide exceptional customer experiences and maintain high service quality.
• Experience with digital advertising platforms, understanding campaign management, optimization, and troubleshooting.
• Excellent written and verbal communication, with strong grammar and the ability to convey complex ideas.
• Willing to work on a night shift schedule and has a reliable internet connection for remote work setup.

Responsibilities

• Contact clients, sales representatives, and their customers by phone, email, or internal ticketing system to collect information.
• Conduct phone interviews and email exchanges with clients to understand their business needs and develop content ideas.
• Create a package of information for internal creative teams to generate compelling online and offline copy.

Skills

Call center

Customer service

Digital advertising

Communication skills

Night shift

Job description

About AffinityX

AffinityX is the global partner for building, deploying, and scaling marketing campaigns across digital and print platforms for agencies, franchise owners, media entities, creators, and small business groups.

About Our Team

At AffinityX, there is both an “art” and a “science” that come together to power our ability to solve complex marketing challenges.

To build lasting growth, we seek those who think differently and investigate all potential solutions before arriving at a recommendation. Those who are not afraid of change and are deeply connected with a desire to provide stability and solve problems. Those who know that a successful campaign is just as important as staying up to date on the latest industry trends, and thrive on supporting our clients’ success in everything they do.

People who can combine industry knowledge with a passion to serve and care for the enablement of others. We’ll provide a framework for success through training, technology, and processes. We put our know-how to the test for our clients, supporting their needs and providing a truly exceptional customer experience.

Job Overview

The position will be responsible for contacting clients, sales representatives, and their customers by phone, email, or internal ticketing system to collect information. By conducting phone interviews and email exchanges with our clients, it aims to understand the customers’ business, help develop content ideas, and create a package of information that can be used by our internal creative teams to generate compelling online, and offline copy.

Qualifications

• Minimum 2 years of solid call center experience, handling customer interactions in a fast-paced environment.
• Strong ability to provide exceptional customer experiences, resolve inquiries efficiently, and maintain high service quality.
• Experience with digital advertising platforms, understanding campaign management, optimization, and troubleshooting.
• Excellent written and verbal communication, with strong grammar and the ability to convey complex ideas.
• Willing to work on a night shift schedule and has a reliable internet connection for remote work set up.