Manila Billing Operations Payment Lifecycle Manager

JPMorganChase; Taguig; On-site; PHP 60,000 - 85,000; Full time

Job summary

JPMorganChase is seeking a Payments Lifecycle Associate I in Billing Operations (Securities Services) to support invoice clearing and receivables, enabling accurate settlement outcomes. You will investigate exceptions, post ledger entries, and partner with regional teams to ensure timely, controlled processes.

The role emphasizes data-driven problem solving, cross-team collaboration, and contributing to process improvements to deliver a consistent client experience.

Qualifications

• Experience supporting billing operations, invoice clearing, accounts receivable, or settlement operations.
• Knowledge of basic accounting concepts, including receivables and general ledger processes.
• Ability to investigate exceptions, perform reconciliations, and document outcomes accurately.
• Strong attention to detail and ability to manage multiple tasks with effective prioritization.
• Strong written and verbal communication skills, including the ability to communicate with stakeholders at different levels.
• Strong analytical and problem-solving skills with a focus on timely resolution.
• Ability to collaborate effectively with teammates and partner teams to achieve shared goals.
• Willingness and ability to work the stated shift schedule in Philippine Time.

Responsibilities

• Perform invoice clearing activities within established service level agreements.
• Investigate invoice settlement inquiries and provide clear, timely resolution.
• Research, prepare, and post general ledger entries in relevant ledger systems to clear client receivables.
• Identify, investigate, and remediate processing errors to prevent recurring issues and reduce funding delays.
• Reconcile processed transactions against client remittances using an approved reconciliation tool.
• Escalate internal and external findings to the appropriate stakeholders with clear documentation.
• Maintain trackers and logs to support performance reporting and metrics generation.
• Monitor invoice clearing key performance indicators and support timely break resolution within agreed timeframes.
• Identify trends through data and observed behaviors and recommend efficiency and control improvements.
• Coordinate with peers and stakeholders to align daily priorities and meet service level targets.
• Participate in process improvement and re-engineering initiatives to strengthen operational efficiency.

Skills

Billing operations

Accounts receivable

Settlement operations

Basic accounting concepts

Reconciliations

Attention to detail

Communication skills

Analytical thinking

Team collaboration

Shift availability (PH time)

Job description

Job Description:

Build a strong operations foundation in a role where accuracy and timely execution matter. You will investigate exceptions, clear invoices, and resolve settlement-related inquiries with a focus on quality and control. You will partner with teams across multiple regions and contribute to process improvements. This role is ideal for someone who enjoys problem-solving and working with data. Join a collaborative team focused on delivering a consistent client experience.

Job summary

As a Payment Lifecycle Associate I, Billing Operations (Securities Services) in the Billing Operations Team, you will support invoice clearing and receivables activities to help enable accurate and timely settlement outcomes.

Job responsibilities

• Perform invoice clearing activities within established service level agreements.
• Investigate invoice settlement inquiries and provide clear, timely resolution.
• Research, prepare, and post general ledger entries in relevant ledger systems to clear client receivables.
• Identify, investigate, and remediate processing errors to prevent recurring issues and reduce funding delays.
• Reconcile processed transactions against client remittances using an approved reconciliation tool.
• Escalate internal and external findings to the appropriate stakeholders with clear documentation.
• Maintain trackers and logs to support performance reporting and metrics generation.
• Monitor invoice clearing key performance indicators and support timely break resolution within agreed timeframes.
• Identify trends through data and observed behaviors and recommend efficiency and control improvements.
• Coordinate with peers and stakeholders to align daily priorities and meet service level targets.
• Participate in process improvement and re-engineering initiatives to strengthen operational efficiency.

Required qualifications, capabilities and skills

• Experience supporting billing operations, invoice clearing, accounts receivable, or settlement operations.
• Knowledge of basic accounting concepts, including receivables and general ledger processes.
• Ability to investigate exceptions, perform reconciliations, and document outcomes accurately.
• Strong attention to detail and ability to manage multiple tasks with effective prioritization.
• Strong written and verbal communication skills, including the ability to communicate with stakeholders at different levels.
• Strong analytical and problem-solving skills with a focus on timely resolution.
• Ability to collaborate effectively with teammates and partner teams to achieve shared goals.
• Willingness and ability to work the stated shift schedule in Philippine Time.

Preferred qualifications, capabilities and skills

• Experience supporting securities services products such as custody, fund administration, or fund accounting operations.
• Experience using reconciliation tools, workflow tools, or ledger platforms in a high-volume environment.
• Experience monitoring service levels and supporting performance reporting and metrics.
• Experience participating in continuous improvement efforts (for example, root cause analysis and standard work).
• Coaching or mentoring experience in an operations setting.
• Experience partnering with client service teams or other client-facing stakeholders.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.