Manila-Based Global Endoscopy Service Engineer

Pro5.ai; Metro Manila; On-site; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

International exposure

Travel opportunities

Job summary

Pro5.ai seeks an International Service Engineer based in Manila to deliver hands-on service, training, and after-sales support for overseas customers and distributors of endoscopic medical devices. You will troubleshoot equipment, collaborate with international sales teams, and travel within Southeast Asia to resolve major issues, ensuring high customer satisfaction and reliable field performance.

This role offers exposure to global operations and requires a proactive, customer-oriented approach

Qualifications

• Hands-on experience servicing endoscopy equipment.
• Experience providing technical support, troubleshooting, repair, or maintenance of endoscopic medical equipment.
• Ability to diagnose and resolve equipment-related technical issues.
• Comfortable providing technical training and support to customers and sales personnel.
• Strong problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Professional, customer-oriented approach when handling after-sales issues.
• Able to work independently and respond effectively to urgent technical situations.
• Willingness and ability to travel internationally when required.
• Fluent, professional English communication skills are required.

Responsibilities

• Provide technical training and product support to overseas customers, distributors, and international sales personnel.
• Handle and follow up on customer after-sales complaints and technical issues.
• Troubleshoot and resolve technical problems involving endoscopy equipment.
• Provide timely technical guidance and support to customers and sales teams.
• Monitor product improvement initiatives and provide real-time feedback based on field experience.
• Identify potential major after-sales issues and prepare appropriate contingency plans.
• Respond promptly to major technical or after-sales incidents and travel to customer sites when on-site intervention is required.
• Conduct regular visits to distributors and end users to provide technical support and strengthen relationships.
• Support exhibitions, product demonstrations, and other customer-facing activities when required.
• Collect technical and customer feedback from distributors and end users.
• Prepare reports and communicate field findings and customer feedback to the company.
• Work closely with international sales teams and distributors to ensure effective product support.
• Support other technical and after-sales activities as assigned.

Skills

Endoscopy equipment service

Technical support

Troubleshooting

Training customers

Travel readiness

English fluency

Job description

Pro5.ai seeks an International Service Engineer based in Manila to deliver hands-on service, training, and after-sales support for overseas customers and distributors of endoscopic medical devices. You will troubleshoot equipment, collaborate with international sales teams, and travel within Southeast Asia to resolve major issues, ensuring high customer satisfaction and reliable field performance.

This role offers exposure to global operations and requires a proactive, customer-oriented approach