Mandarin Technical Service Representative

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa

HMO

Group Life Insurance

Group Personal Accident (AD&D)

13th Month Pay

Leave benefits

Job summary

J-K Netwok Services in Makati is seeking a Mandarin Technical Service Representative to support Mandarin- and English-speaking clients. The role focuses on troubleshooting SSL certificates, PKI, and digital identity solutions, across multiple platforms, with a hybrid work setup.

The candidate should have a Bachelor’s degree and at least 1 year in technical support or customer service, with knowledge of MS Office and web hosting environments.

Qualifications

• Mandarin proficiency required; English proficiency also needed.
• Bachelor’s degree in any field.
• 1 year of technical support or customer service is an advantage.
• Experience with web hosting accounts is an advantage.
• Knowledgeable in MS Office and internet environment.

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across OS, devices, servers, and software.
• Provide first-level technical support for SSL certificates, PKI, and digital identity products.
• Monitor and respond to support tickets within SLA.
• Guide customers through installation, configuration, and renewal of SSL certificates.

Skills

Mandarin

English

Technical support

Customer service

Web hosting

Education

Bachelor’s degree

Tools

MS Office

Web hosting accounts

Job description

Company Profile: One of the most trusted companies specializing in securing websites, devices, and online transactions through advanced digital certificate technologies is currently expanding its team. The company serves clients across various Asian and European countries and is now looking for a Mandarin Technical Specialist to join their growing organization.

Position: Mandarin Technical Service Representative
Industry: Information Technology (IT) Industry
Location: Makati City
Schedule: Dayshift Schedule | 9:00 am - 6:00 pm
Salary: Php 90, 000
Work Set-up: Hybrid Set-Up

BENEFITS:

• Can provide a working visa
• HMO
• Group Life Insurance
• Group Personal Accident (AD&D)
• Vacation Leave, Sick Leave, Marriage Leave, Maternity Leave, Paternity Leave, Solo Parent Leave
• Bereavement Leave
• Additional leaves based on tenure
• Perfect Attendance Incentive
• Perfect Punctuality Incentive
• 13th Month Pay
• Government Mandated Benefits
• Other benefits will be discussed by the company

REQUIREMENTS OF THE JOB:

• Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English
• Open to Foreign Nationals who are proficient in Mandarin and English.
• Bachelor’s degree in any course.
• Having at least a year of technical support and customer service is a big advantage.
• Having experience in Web-hosting accounts is a big advantage.
• Knowledgeable in Microsoft Office applications and the internet environment.

RESPONSIBILITIES OF THE JOB APPLICATION:

• Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
• Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within the required Service Level Agreements (SLA).
• Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Recruitment Process:

• Paper Screening
• Hiring Manager Interview (c/o HR)
• General Manager Interview (Final Interview)
• Job Offer