Mandarin Technical Support Agent

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa provided

HMO

Group Life Insurance

13th Month Pay

Bereavement Leave

Leave benefits based on tenure

Job summary

J-K Netwok Services in Makati seeks a Mandarin Technical Support Agent to assist clients in Mandarin and English. The role includes troubleshooting SSL certificates, PKI, and digital identity products, with a focus on first-level technical support and SLA adherence.

The position is dayshift, hybrid in Makati, offering a comprehensive benefits package including visa support and health coverage. A bachelor’s degree is required, and prior tech support experience is advantageous.

Qualifications

• Bachelor's degree in any course
• Proficient in Mandarin and English
• Experience in technical support and customer service is advantageous

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone, or tickets
• Troubleshoot certificate-related issues across OS, devices, web servers, and apps
• Provide first-level technical support for SSL certificates, PKI, and digital identity solutions
• Monitor and respond to tickets within SLA
• Guide customers through installation, configuration, and renewal of SSL certificates and security products

Skills

Mandarin language proficiency

English language proficiency

Microsoft Office

Education

Bachelor's degree

Job description

Company Profile: One of the most trusted companies specializing in securing websites, devices, and online transactions through advanced digital certificate technologies is currently expanding its team. The company serves clients across various Asian and European countries and is now looking for a Mandarin Technical Specialist to join their growing organization.

Position: Mandarin Technical Support Agent
Industry: Information Technology (IT) Industry
Location: Makati City
Schedule: Dayshift Schedule | 9:00 am - 6:00 pm
Salary: Php 90, 000
Work Set-up: Hybrid Set-Up

BENEFITS:

• Can provide a working visa
• HMO
• Group Life Insurance
• Group Personal Accident (AD&D)
• Vacation Leave, Sick Leave, Marriage Leave, Maternity Leave, Paternity Leave, Solo Parent Leave
• Bereavement Leave
• Additional leaves based on tenure
• Perfect Attendance Incentive
• Perfect Punctuality Incentive
• 13th Month Pay
• Government Mandated Benefits
• Other benefits will be discussed by the company

REQUIREMENTS OF THE JOB:

• Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English
• Open to Foreign Nationals who are proficient in Mandarin and English.
• Bachelor’s degree in any course.
• Having at least a year of technical support and customer service is a big advantage.
• Having experience in Web-hosting accounts is a big advantage.
• Knowledgeable in Microsoft Office applications and the internet environment.

RESPONSIBILITIES OF THE JOB APPLICATION:

• Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
• Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within the required Service Level Agreements (SLA).
• Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Recruitment Process:

• Paper Screening
• Hiring Manager Interview (c/o HR)
• General Manager Interview (Final Interview)
• Job Offer