Mandarin Partner Operations Manager — Growth & Performance

Airbnb

Manila

On-site

PHP 2,000,000 - 3,500,000

Full time

7 days ago

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Job summary

Airbnb seeks a dedicated Partner Operations Manager, Mandarin, in Manila to drive partner and service performance within the global Delivery function. You will operationalise outsourced services and manage partner performance to ensure high-quality support for the Airbnb community.

The ideal candidate has 8+ years in customer service or operations, 5+ years in partner management or BPO, and strong data analysis and stakeholder management, with willingness to travel across Europe, APAC, and NA as

Qualifications

8+ years of progressive experience in customer service or operations.
5+ years in partner management or BPO environments.
Strong data analysis, performance management & stakeholder collaboration.

Responsibilities

Accountable for holistic performance of a partner/service/language and ensure high quality support.
Set up partner/service to deliver exceptional quality support to the community.
Prioritise high impact areas with partner/service aligned to company strategy.
Collaborate with Quality, Workforce Planning, Training to improve performance.
Act as single point of contact across Delivery and CS and report progress to leadership.
Own end-to-end adoption of new initiatives impacting partners/services.
Collaborate with regional market managers and local business operations.