Mandarin Partner Operations Manager

Airbnb; Manila; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

Airbnb is seeking a dedicated Partner Operations Manager, Mandarin, to support the global Delivery function by driving partner and service performance across markets.

The ideal candidate is hospitable, analytical, and committed to delivering high standards of service through partner and service management, with experience in BPO environments, data analysis, and cross-functional collaboration. Travel to Europe, APAC, and NA may be required; weekend/on-call work is expected.

Qualifications

• Experience in managing partner relationships at scale.
• Strong ability to drive performance metrics and outcomes.
• Data-driven decision making and reporting to leadership.

Responsibilities

• Oversee holistic performance of partners/services/languages and ensure high-quality support for the community.
• Lead end-to-end adoption of new initiatives affecting partners or services.
• Collaborate with Quality, Workforce planning, Training to derive insights and act on them.
• Present performance updates to Delivery and CS leadership and drive continuous improvement.

Skills

Partner management

Stakeholder management

Performance management

Job description

Airbnb is seeking a dedicated Partner Operations Manager, Mandarin, to support the global Delivery function by driving partner and service performance across markets.

The ideal candidate is hospitable, analytical, and committed to delivering high standards of service through partner and service management, with experience in BPO environments, data analysis, and cross-functional collaboration. Travel to Europe, APAC, and NA may be required; weekend/on-call work is expected.