Mandarin Partner Operations Manager – Customer Success

Jackalope Digital LLC; Manila, Hinoba-an; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Airbnb is seeking a dedicated Partner Operations Manager (Mandarin) to manage partner performance and service quality across global Delivery and CS. The role emphasizes operational excellence, stakeholder management, and proactive problem-solving in a fast-paced environment.

The candidate should be fluent in Mandarin and English, capable of balancing day-to-day tasks with strategic initiatives, and willing to travel across Europe, APAC, and NA when required.

Qualifications

• 8+ years in a customer service or operations role
• 5+ years in partner management/BPO
• Crisis management experience
• Data analysis and performance reporting experience
• Ability to travel; weekend/on-call

Responsibilities

• Oversee holistic performance of a partner or service or language
• Enable and oversee an operational environment for partners to deliver high quality support
• Collaborate with Quality, Workforce Planning, Training to improve performance
• Act as single point of contact across Delivery and CS
• Report performance to leadership
• Own end-to-end adoption of new initiatives and changes
• Input to global delivery reviews and provide performance narratives
• Drive continuous improvement opportunities with partners and services
• Collaborate with regional market needs and internal functions

Skills

Partner management

Performance management

Data-driven decision making

Communication skills

Organizational skills

Strategic thinking

Data analytics tools

Tools

Tableau

Salesforce

SQL

Excel/Google Sheets

Job description

Airbnb is seeking a dedicated Partner Operations Manager (Mandarin) to manage partner performance and service quality across global Delivery and CS. The role emphasizes operational excellence, stakeholder management, and proactive problem-solving in a fast-paced environment.

The candidate should be fluent in Mandarin and English, capable of balancing day-to-day tasks with strategic initiatives, and willing to travel across Europe, APAC, and NA when required.