Mandarin Logistics Data Analyst: Audit & Insights

Trax Technologies; Cebu City; On-site; PHP 420,000 - 620,000; Full time

Job summary

Trax Inc. is seeking a Logistics Data Analyst to execute audit processes, resolve exceptions, and ensure high-quality service for global client accounts. The role collaborates with carriers and customers, prioritizes tasks, and drives on-time deliverables.

A Bachelor’s degree in related fields and 2+ years in customer relationships are preferred, with strong Excel and data analysis skills. The analyst will lead reconciliation meetings, implement SOPs, and contribute to continuous improvement

Qualifications

• Mandarin and English fluency required.
• Bachelor's degree in Finance, Business, Logistics and Supply Chain, Engineering or Commerce.
• 2+ years in building customer relationships.
• Intermediate Excel skills.
• Strong analytical and problem-solving abilities.
• Logistics and Supply Chain experience is a plus.
• Able to multitask and manage multiple projects.
• Data analysis skills to derive insights.
• Independent problem solver with data cleanup abilities.
• Willing to work Swing Shift (PH time).

Responsibilities

• Execute audit processes to identify and resolve exceptions for client accounts globally.
• Collaborate with carriers and customers to ensure high-quality service.
• Prioritize tasks and communicate progress to meet SLAs.
• Achieve customer metric targets using KPI reports and scorecards.
• Maintain standard operating procedures for compliance and consistency.
• Identify non-standard processes and work with teams to improve efficiency.
• Lead or participate in reconciliation meetings and audit reviews.
• Foster a positive team dynamic and continuous improvement culture.
• Perform additional duties as assigned by supervision.

Skills

Mandarin

English

Customer relationships

Analytical skills

Problem solving

Logistics

Multitasking

Project management

Data analysis

Root cause analysis

Education

Bachelor's degree in Finance, Business, Logistics and Supply Chain, Engineering, Commerce

Tools

Excel

Job description

Trax Inc. is seeking a Logistics Data Analyst to execute audit processes, resolve exceptions, and ensure high-quality service for global client accounts. The role collaborates with carriers and customers, prioritizes tasks, and drives on-time deliverables.

A Bachelor’s degree in related fields and 2+ years in customer relationships are preferred, with strong Excel and data analysis skills. The analyst will lead reconciliation meetings, implement SOPs, and contribute to continuous improvement