Mandarin KYC Operations Manager – Global Delivery

PwC; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

PwC is seeking a KYC Operations Manager – Mandarin in the Philippines to oversee operational performance, quality, and governance of KYC engagements across Mandarin-speaking jurisdictions. The role leads people, process, risk, and delivery management, acting as a primary contact for clients and internal stakeholders.

The successful candidate will drive operational excellence, manage delivery performance, mitigate risks, and support growth of our multilingual KYC capabilities.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, Economics, or a related field.
• Professional proficiency in Mandarin Chinese, including reading/writing/speaking in Traditional Chinese.
• Professional fluency in English.
• 8+ years of experience in KYC, AML, Financial Crime, Compliance Operations, or related financial services functions.
• At least 3 years of people leadership or operations management experience.
• Proven experience managing KYC operations, client delivery, and performance metrics.
• Strong understanding of CDD, EDD, KYC regulatory requirements, and operational controls.
• Experience managing quality, governance, and operational risk frameworks.
• Strong stakeholder management and client-facing experience.

Responsibilities

• Own end-to-end delivery performance across assigned KYC engagements.
• Establish operational direction, delivery priorities, and performance expectations.
• Monitor productivity, quality, turnaround times, and risk indicators.
• Ensure achievement of client service levels and contractual commitments.
• Anticipate operational risks and implement mitigation strategies.
• Lead, coach, and develop Team Leaders and KYC professionals.
• Drive accountability, performance management, and talent development.
• Support workforce planning, hiring, onboarding, and succession planning.
• Foster a culture of quality, compliance, and continuous improvement.
• Act as a key operational contact for internal and external stakeholders.
• Engage with Mandarin-speaking stakeholders and support client discussions where required.
• Provide operational reporting, performance insights, and recommendations.
• Support business reviews, audits, and regulatory examinations.
• Drive process optimization and operational efficiency initiatives.
• Support implementation of new operating models, controls, and technologies.
• Contribute to the expansion of FCU’s Mandarin-speaking delivery capability.
• Support transition, onboarding, and scaling of new engagements.

Skills

Mandarin Chinese proficiency

English fluency

KYC/AML knowledge

Leadership/people management

Stakeholder management

Education

Bachelor’s degree in Accounting, Finance, Business, Economics, or related field

Job description

PwC is seeking a KYC Operations Manager – Mandarin in the Philippines to oversee operational performance, quality, and governance of KYC engagements across Mandarin-speaking jurisdictions. The role leads people, process, risk, and delivery management, acting as a primary contact for clients and internal stakeholders.

The successful candidate will drive operational excellence, manage delivery performance, mitigate risks, and support growth of our multilingual KYC capabilities.