Mandarin Customer Service Trainer

J-K Network Services; Cebu City; On-site; PHP 312,000 - 424,000; Full time

Benefits offered by this job

Performance bonuses

Meal and transportation allowance

HMO coverage (including dependents)

13th Month Pay

Leave credits

Free phone and postpaid plan

Job summary

A leading BPO company in Cebu City is looking for a Team Manager to oversee and develop agent teams. The role requires strong analytical and problem-solving skills, along with a background in coaching. Candidates should be fluent in both Mandarin and English and possess a Bachelor's degree or be undergraduates. This position offers a full-time schedule, performance bonuses, and other benefits.

Qualifications

• Open to Filipinos or Filipino-Chinese, fluent in Mandarin and English.
• 1 year of experience in a coaching or training capacity.
• Can start as soon as possible.
• 1 year of experience in a coaching or training capacity.
• Strong problem-solving and analytical skills, able to identify process pain points and provide effective guidance and improvement recommendations.

Responsibilities

• Manage and develop a team of agents/trainees, ensuring efficient operations.
• Provide real-time feedback and support to agents.
• Conduct coaching sessions and performance development planning.
• Monitor attendance and coordinate with analysts/team leads on feedback.
• Facilitate team meetings as necessary.

Skills

Problem-solving skills

Analytical skills

Coaching skills

Bilingual in Mandarin and English

Education

Undergraduate or Bachelor’s degree

Undergraduate

Job description

On-site - Cebu 1-3 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Company Industry: BPO Company

Work Location: Cebu

Work Schedule: Shifting Schedule | Monday - Friday

Work Set-Up: Work on-site

Benefits

13th Month Pay

Leave Credits

Government-Mandated Benefits

Meal & Transportation ALLOWANCE

FREE PHONE and postpaid plan*

HMO COVERAGE (includes your partner, dependents, and parents up to 75 years old)

Other benefits to be discussed by the company

Requirements

Open to Filipinos and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.

Open to Undergraduates and Bachelor’s degree.

Open to foreign nationals with a permanent visa.

1 year of experience in a coaching or training capacity

Strong problem-solving and analytical skills, able to identify process pain points and provide effective guidance and improvement recommendations.

Can start as soon as possible.

Responsibilities

• Manage and develop a team of agents/trainees, ensuring operations run efficiently and handling escalated calls.
• Provide feedback and floor support to maximize agent performance in real time.
• Conduct coaching sessions (individual, bi-weekly, and real-time for red-flag behaviors) and complete performance development planning.
• Monitor attendance, schedule adherence, and coordinate with analysts/team leads on performance feedback.
• Facilitate team meetings when necessary.

Recruitment Process

• Final Interview (English)
• Job Offer

Working Location

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