Mandarin-Bilingual Technical Support Specialist Medical Diagnostics

Abbott Laboratories; Taguig; On-site; PHP 480,000 - 720,000; Full time

Job summary

Abbott Laboratories' Abbott Rapid Diagnostics (ARDx) Technical Support Specialist provides advanced first-line support across Infectious Diseases, Toxicology, Cardiometabolic, and Informatics. You will document complaints, manage inquiries, and guide customers toward resolution while ensuring compliance with medical device regulations.

The role requires 3+ years in medical/clinical or customer-facing support, fluency in English, and strong analytical, writing, and communication skills to deliver

Qualifications

• 3rd level certificate, diploma or degree in relevant discipline.
• Minimum 3 years in a medical/clinical environment or customer-facing support role.
• Fluency in English.

Responsibilities

• Respond professionally to inbound customer calls and emails, ensuring a positive and supportive experience.
• Review, prioritize, and manage shared group mailboxes, ensuring inquiries and complaints are actioned promptly.
• Provide advanced first-level troubleshooting across designated product ranges with root-cause identification.
• Document all complaints and inquiries per Quality System guidelines and regulatory requirements.
• Communicate investigation outcomes clearly through reports and verbal updates.
• Meet defined targets for response times, documentation quality, and KPI resolutions.
• Identify and support process improvements to enhance team efficiency and customer satisfaction.
• Develop SME knowledge in product specialties and share across the Technical Support team.

Skills

Analytical thinking

Strong communication

Technical writing

Education

Diploma or Degree in relevant discipline

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

Abbott Laboratories' Abbott Rapid Diagnostics (ARDx) Technical Support Specialist provides advanced first-line support across Infectious Diseases, Toxicology, Cardiometabolic, and Informatics. You will document complaints, manage inquiries, and guide customers toward resolution while ensuring compliance with medical device regulations.

The role requires 3+ years in medical/clinical or customer-facing support, fluency in English, and strong analytical, writing, and communication skills to deliver