Diagnostics Email Support Specialist

Abbott Laboratories; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Abbott Laboratories seeks a Technical Services Specialist in the Philippines to manage complex customer email inquiries across diagnostics product lines. You will troubleshoot issues, collaborate with engineering and IT teams, and document all interactions in the complaint handling system with clarity and accuracy.

Responsibilities include timely follow-up, escalation when needed, and ensuring quality compliance within ARDx procedures.

Qualifications

• BS/BA degree or 3 years in IT/Quality/customer support.

Responsibilities

• Respond to customer emails with clear, accurate resolutions using product knowledge and troubleshooting.
• Escalate to engineering, vendors, IT as needed.
• Document interactions in the case management system with accuracy and completeness.
• Provide summaries to internal teams and act as liaison between customers and IT/engineering.

Skills

English proficiency

French proficiency

Spanish proficiency

Written communication

Technical troubleshooting

Regulatory compliance

Education

BS/BA degree

Tools

MS Office

Windows/Mac OS

VPN & remote access tools

TCP/IP utilities (Ping/Tracert/Ipconfig)

Hospital data management systems

Job description

Abbott Laboratories seeks a Technical Services Specialist in the Philippines to manage complex customer email inquiries across diagnostics product lines. You will troubleshoot issues, collaborate with engineering and IT teams, and document all interactions in the complaint handling system with clarity and accuracy.

Responsibilities include timely follow-up, escalation when needed, and ensuring quality compliance within ARDx procedures.