Mandarin Client Services Specialist

J-K Netwok Services; Philippines; Sur place; PHP 812 000 - 973 000; Plein temps

Avantages offerts par ce poste

HMO: Php 150,000 max

Medicine reimbursement

13th-month pay

Government benefits

Vacation/Sick/Anniversary Leave

Résumé du poste

J-K Netwok Services in Cebu City seeks a Mandarin Client Services Specialist to support business operations. The role requires Mandarin and English fluency, with at least 3 years in logistics or AP, and strong Excel/ERP skills.

You will handle client transactions, prepare reports, and coordinate with clients and internal teams in an on-site environment. The position offers a shifting schedule (Mon-Fri) and a salary of Php 80,000 with standard benefits.

Qualifications

• Open to Filipino and Mandarin and English proficient candidates.
• At least 3 years in logistics, financial analysis, billing, cost allocation, data analysis or AP; ERP/MRP experience is a plus.
• Strong written and verbal communication; ability to coordinate with clients, carriers and internal stakeholders.

Responsabilités

• Handle and monitor client transactions, process invoices, review results and support timely settlements.
• Prepare weekly reports on production performance and customer service tickets.
• Coordinate with clients and internal teams to resolve invoice, billing, and system issues.
• Attend client meetings, provide updates on deliverables and respond to inquiries.
• Review reports, suggest process improvements and assist monthly business reviews.

Connaissances

Mandarin

English

Communication

Data analysis

Client coordination

Outils

Excel

ERP/MRP

Description du poste

COMPANY PROFILE:

A multinational logistics and freight technology company with over 30 years of industry experience, specializing in freight invoice auditing and payment processing. The company is committed to providing reliable, efficient, and high-quality solutions to help its business partners and clients manage transportation expenses and streamline their logistics operations. They are currently seeking a Mandarin-bilingual professional to join their growing team and support their business operations.

Position: Mandarin Client Services Specialist
Industry: Biggest Logistics Firm
Location: Cebu City
Schedule: Shifting Schedule | (Monday to Friday)
Salary: Php 80,000
Work Set-up: Work On-site

BENEFITS:

• HMO: Php 150,000 maximum benefit limit with 2 free dependents
• Php 10,000 medicine reimbursement
• 13th-month pay
• Government-mandated benefits
• Vacation Leave, Sick Leave, and Anniversary Leave

REQUIREMENTS OF THE JOB:

• Open to Filipino and Filipinos who are proficient in Mandarin and English.
• Having 3 years of experience in logistics, financial analysis, billing, cost allocation, data analysis, or Accounts Payable (AP); ERP/MRP experience is an advantage.
• Strong written and verbal communication skills, with the ability to coordinate effectively with clients, carriers, and internal stakeholders.
• Proficient in Microsoft Excel, including VLOOKUP, PivotTables, macros, formulas, and reporting tools.
• Having strong analytical, problem-solving, and organizational skills, with the ability to manage multiple tasks, work under pressure, and meet deadlines.
• Dependable, proactive and professional, with strong interpersonal skills
• Ability to collaborate with different levels of the organization.

RESPONSIBILITIES OF JOB APPLICATION:

• Handles and monitors client transactions and processes invoices, review results, resolve cost allocation issues, and supports payment settlements on time.
• Prepare weekly reports on production performance and customer service tickets, identifying issues and reporting potential risks.
• Coordinate with clients and internal teams to investigate and resolve invoice, billing, system, and other customer concerns.
• Attend client meetings, provide updates on deliverables, and respond to daily client inquiries and requests.
• Review reports, recommend process improvements, and support monthly business reviews and other assigned tasks.

RECRUITMENT PROCESS:

• Paper Screening
• HR Initial Interview
• Supervisor Interview
• Manager Interview and Mandarin Interview
• Background Check & Pre-Employment Medical Exam
• Job Offer