Manager, Supply Chain Operations

Private Advertiser; Muntinlupa; On-site; PHP 2,400,000 - 4,200,000; Full time

Job summary

Private Advertiser in Manila seeks a talented Supply Chain Tower Lead to oversee Customer Service, Order Management, Master Data Management and Data Governance. You will manage a team, optimize processes, and collaborate with leaders to drive customer satisfaction and operational efficiency.

The role emphasizes leadership, analytics, and cross-functional coordination, leveraging SAP/Oracle systems to ensure data accuracy and strong performance across KPIs.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field.
• 5–7 years of experience as a people leader in supply chain.
• Experience working for US-headquartered multinationals.
• BPO/Shared Services leadership experience.
• Proven experience with data analytics and using data to drive business decisions.
• Excellent leadership, influencing, communication, and interpersonal skills.
• Proficiency in supply chain management software (e.g., SAP, SAP IBP, SAP MDG).
• Strong analytical and problem-solving skills.
• Solid process, systems and project management orientation.

Responsibilities

• Oversee the Customer Service, Order Management, and Master Data teams.
• Promote operational excellence and ensure adherence to policies and SOPs.
• Allocate resources, manage budgets and technology to maximize efficiency.
• Lead and mentor team members, driving performance and growth.
• Act as the main point of contact for key clients, resolving complex issues.
• Monitor KPIs and SLAs, and deliver reporting to stakeholders.
• Collaborate with logistics, finance, and sales, and external partners.
• Identify and manage risks related to supply chain disruptions and data quality.
• Utilize SAP/Oracle platforms to enhance data accuracy and process efficiency.

Skills

Leadership

Data analytics

Customer service

Order management

Master data management

Data governance

Stakeholder management

Communication

Problem-solving

Education

Bachelor's degree in Supply Chain Management

Tools

SAP

SAP IBP

SAP MDG

Oracle

Job description

We're looking for a highly skilledSupply Chain Tower Leadto join our team in Manila. The ideal candidate will be a dynamic leader responsible for overseeing all aspects of our supply chain tower, specifically focusing onCustomer Service,Order Management,Master Data Management, andData Integrity & Governance. This role involves managing a team, optimizing processes working closely with key leaders the organization, and leveraging data analytics to ensure seamless coordination between various stakeholders, leading to high levels of customer satisfaction and operational efficiency.

Key Responsibilities

• Support the organization's safety culture by demonstrating leadership as it strives to achieve an accident-free environment.

• Promote the company’s vision of striving to be a premier specialty chemicals and materials company and demonstrate and integrate its core values into daily activities.

• Operational Management: is responsible for overseeing daily operating procedures, day-to-day execution, and organizational policies for the Customer Service, Order Management, and Master Data teams.

• Resource Allocation: Managing teams, including budget, personnel and technology, to optimize efficiency and effectiveness. Ensuring all activities within the functional area comply with relevant laws, regulations, and company policies.

• Leadership: Drive performance by translating strategy into actional plans. Coach and mentor team members, developing their skillset and identifying opportunities for learning and growth

• Process Optimization: Collaborate with Global process owners to identify and implement

• Opportunities for process improvements and implementing changes to enhance productivity and quality.

• Customer Relationship Management: Act as the main point of contact for key clients, resolving complex issues and ensuring a high level of customer satisfaction. Ensuring process alignment with functional goals.

• Performance Management: Monitoring and evaluating the performance of the teams, ensuring they meet key performance indicators (KPIs) and service level agreements (SLAs). Ensuring key reporting packages are delivered to key stakeholders in a timely manner.

• Stakeholder Coordination: Collaborate with internal departments like logistics, finance, and sales, as well as external partners, to ensure smooth operations.

• Risk Management: Proactively identify and mitigate risks related to supply chain disruptions, data quality issues, or customer complaints.

• Technology & Systems: Utilize and improve supply chain management systems (e.g., SAP, Oracle) to enhance efficiency and data accuracy.

Qualifications

• Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.

• Experience: Minimum of 5-7 years of experience as a people leader in supply chain, With Strong understanding ofCustomer Service,Order Management,Master Data Management, andData Governanceprinciples.

• Experience working for US-headquartered multinationals.

• BPO/Shared Services experience in leadership positions.

• Proven experience with data analytics and using data to drive business decisions.

• Excellent leadership, influencing, communication, and interpersonal skills.

• Proficiency in supply chain management software (e.g., SAP, SAP IBP, SAP MDG).

• Strong analytical and problem-solving skills.

• Solid process, systems and project management orientation.