Manager/Sr. Manager – Transfer Agency (Dealing) : VP/AVP Level

Apex Group Ltd; Makati; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Apex Group Ltd. is recruiting for a Manager/Sr. Manager – Transfer Agency (Dealing) at VP/AVP level in Makati City, Philippines. The role supports global fund management clients across investor lifecycle including processing, reporting, AML/KYC, registration and payments.

The position requires strong TA operations expertise, leadership, and ability to drive process improvements in a global delivery model. Multiple shifts are available to cover APAC/US time zones.

Qualifications

• Bachelor’s degree in commerce or related discipline.
• Minimum 13+ years of relevant industry experience.
• Experience in Transfer Agency/Investor Services is required.

Responsibilities

• Process and oversee TA dealing operations in line with client/regulatory requirements.
• Maintain accuracy and timeliness of transaction processing against SLAs.
• Document validation with full audit trail; manage complex queries.

Skills

Analytical skills

English communication

Client deliverables

Time management

Problem solving

Stakeholder management

Adaptability

Attention to detail

Team collaboration

Risk awareness

Education

Bachelor’s degree in commerce

Tools

MS Excel

MS Word

Windows OS

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard‑working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry‑changing realities. For our business, for clients, and for you.

Manager/Sr. Manager – Transfer Agency (Dealing) : VP/AVP Level

Location: Makati City, Manila

Multiple shift timings available:

• APAC Shift: 06:00 AM – 03:00 PM and 09:00 AM – 06:00 PM PHT
• US Shift: 02:00 PM – 11:00 PM and 07:00 PM – 04:00 AM PHT

Role Summary

There are multiple openings for the Transfer Agency team in the Philippines. The Transfer Agency function supports global fund management companies across the full investor lifecycle, including transaction processing, reporting, AML/KYC, registration, and payments. This role is responsible for managing BAU TA Dealing operations from the Philippines GCC, ensuring accurate and timely execution of investor transactions, adherence to SLAs, and compliance with regulatory requirements. The role also contributes to process improvement, risk management, and operational efficiency within a global delivery model.

Key Responsibilities

• Process and oversee financial and non‑financial transactions in line with client and regulatory requirements
• Ensure accuracy, completeness, and timeliness of transaction processing aligned to SLAs
• Maintain and validate investor and client documentation with full audit trail capability
• Identify and resolve operational issues within defined procedures and elevate where required
• Support and drive process improvements, automation, and efficiency initiatives
• Work on business initiatives and ad‑hoc requirements as per operational priorities
• Review and maintain SOPs and process documentation to ensure standardisation
• Strengthen process controls and ensure adherence to governance standards
• Handle complex transaction queries and provide effective resolution
• Collaborate with global teams to ensure seamless service delivery
• Provide guidance, support, and training to team members
• Demonstrate strong ownership while contributing as an effective team player

Skills Required

• Strong analytical and problem‑solving skills
• Ability to consistently meet client deliverables and service expectations
• Proficiency in MS Excel, Word, and Windows‑based systems
• Strong written and verbal communication skills in English
• Effective research, issue resolution, and stakeholder communication ability
• Strong interpersonal skills with ability to build relationships and resolve issues
• High level of adaptability, resilience, integrity, and self‑management
• Results‑oriented mindset with focus on quality and delivery
• Strong attention to detail and ability to manage multiple priorities
• Ability to work in a flexible shift environment supporting global operations
• Good understanding of risk management and control frameworks
• Strong planning, organisation, and time‑management capability

Qualifications & Experience

• Prior experience in Transfer Agency / Investor Services is required
• Bachelor’s degree in commerce or a related discipline preferred
• 13+ years of relevant industry experience
• Experience handling complex queries, process controls, and operational delivery
• Strong understanding of TA operations and its impact on related functions

What You Will Get In Return

• A genuinely unique opportunity to be part of an expanding large global business
• Competitive remuneration commensurate with skills and experience
• Training and development opportunities

Additional information

We are an equal‑opportunity employer and ensure that no applicant is subject to less‑favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio‑economic background, responsibilities for dependants, or physical or mental disability. Any hiring decisions are made on the basis of skills, qualifications, and experience.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

Personal Data and Disclaimer

Personal data provided by job applicant(s) will be used for recruitment purposes only and will be treated strictly confidential. The data can be accessed by different Apex stakeholders within and outside China for the consideration of the job application hereunder. Application made by the job applicant(s) constitutes the irrevocable consent of the job applicant for his/her personal data to be used by Apex stakeholders within or outside China for the purpose of this recruitment.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and, where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.