Manager, Resort Operation Training

Bloomberry Resorts and Hotels Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Bloomberry Resorts and Hotels Inc. in Manila is seeking a Training and Development Leader to plan, direct, and facilitate the conduct of research and evaluation of hotel operations' competencies.

The role focuses on designing training strategies, modules, schedules and budgets to drive certification, enhancement and staff development. The ideal candidate has at least five years in hotel operations and in developing training programs at managerial levels, with strong leadership, English

Qualifications

• College graduate of Hospitality Management; a degree in Education is an advantage.
• At least five (5) years in Hotel Operations.
• At least five (5) years in development, administration, conduct and evaluation of training plans, in managerial capacity.
• Excellent leadership, planning and organization skills.
• Strong written and spoken English; another foreign language is a plus.
• Analytical and results-oriented.

Responsibilities

• Plan, direct and facilitate research, data gathering, evaluation and analysis of hotel operations' competencies.
• Oversee, design strategies, set direction, lead, negotiate, coordinate, monitor and conduct training programs.
• Develop and implement training plans, modules, schedules and budget.
• Design tools and frameworks to identify competencies for staff development.
• Monitor and improve program performance and cost effectiveness.
• Recruit, select, develop and evaluate staff to maintain a motivated workforce.
• Ensure staff have tools to meet objectives and align with business strategy.
• Communicate clearly to mobilize teams and deliver results.

Skills

Communication skills

Leadership

Interpersonal skills

English proficiency

Analytical thinking

Education

Hospitality Management degree

Job description

• Plan, direct and facilitate the conduct of research,data gathering, evaluation and analysis of Hotel Operations' competencies tofacilitate certification, enhancement and development.
  
• Oversee, design strategies, set direction, lead,negotiate, coordinate, monitor and conduct training programs to efficientlyimplement training plans, targets and objectives, as approved.
  
• Undertake studies, design tools, framework toidentify, interpret and incorporate required competencies in developing,designing, preparing and implementing plans, programs, strategies, modules,schedules and budget for training and development.
  
• Design and implement tools, studies and strategies tomonitor, evaluate and improve on the performance, effectiveness and feasibilityof programs, plans, modules, interventions and other undertakings designed toaddress the training requirements.
  
• Supervise the development, integration and updating oftraining plans, strategies, programs, modules, manuals and kits based onidentified competencies of staff to achieve operational efficiency.
  
• Engage representatives of departments, client andnetwork in developing goals, executing plans and delivering results.
  
• Communicate clearly and consistently to mobilize teamsand build momentum to get things done.
  
• Recommend, check and monitor implementation oftraining management interventions, strategies, procedures and programs.
  
• Prepare annual HotelTraining budget, subject to approval
  
• Keeps appropriate records of training expensesand tracks it against the budget plan.
  
• Regularly analyses budgetdata to identify trends and improve cost effectiveness of training investments.
  
• Gathers and organizescredible data to justify changes and additional resources.
  
• Recruit, select, develop,counsel, discipline and evaluate performance of staff to retain a highlymotivated and diverse workforce.
  
• Deliver result bymaximizing organizational effectiveness and sustainability.
  
• Ensure that staff have thesupport and tools they need to meet current and long-term organizationalobjectives.
  
• Align staff, work andsystems with the business strategy to harmonize how they work and what they do.
  
• Conscientiously assignperformance goals, offer regular performance feedback, and conduct timelyperformance discussions and reviews.
  
• Provide technicalsupervision and develop plans for staff to gain necessary knowledge, skills andabilities.
  
• Plan for and support staffin career development opportunities.
  
• Recruit, select, develop,counsel, discipline and evaluate performance of staff to retain a highlymotivated and diverse workforce.
  
• Deliver result bymaximizing organizational effectiveness and sustainability.
  
• Ensure that staffs have thesupport and tools they need to meet current and long-term organizationalobjectives.
  
• Align staff, work andsystems with the business strategy to harmonize how they work and what they do.
  
• Conscientiously assignperformance goals, offer regular performance feedback, and conduct timelyperformance discussions and reviews.
  
• Provide technical supervision and developplans for staff to gain necessary knowledge, skills and abilities.
  
• Plan for and support staffin career development opportunities.
  
• Provide assistance to fellow Team Members to deliverexcellent service to guests.
  
• Interact with guests in a professional and courteousmanner.
  
• Knowledgeable about the resort and casino's productand services.
  
• Observe procedures on handling lost and found items.
  
• Observe measures for ensuring safety, security and sanitation withinarea of responsibility;
  
• Clarify feedback, relay,coordinate and respond promptly and accordingly; and,
  
• Observe, apply, coordinateand cooperate in the implementation of related programs and exercises
  
• With the objective of ensuring compliance to established safety, security and sanitation programs andprocedures of the Hotel.
  

Requirements

• Collegegraduate of any Hospitality Management course, degree in Education is anadvantage.
  
• At leastfive (5) years in Hotel Operations
  
• At leastfive (5) years of working experience in the development, administration, conduct and evaluation of training plans and programs, of which is inmanagerial capacity.
  
• AttendedHospitality Management and Training and Development seminars
  
• Outgoing and approachable; excellentcommunication and interpersonal skills
  
• Very goodcommand of both written and spoken English; knowledge of another foreignlanguage is an advantage
  
• Excellentleadership, planning and organization skills
  
• Analyticaland result-oriented