Manager, Process Operations (NAV/financial reporting)

Northern Trust; Taguig; On-site; PHP 446,400 - 669,600; Full time

Job summary

Northern Trust is seeking a skilled professional in Taguig, Philippines to conduct performance management and lead career development processes. The role involves setting goals, organizing work, and ensuring accurate completion of tasks.

The ideal candidate will manage operational activities, mentor junior staff, and ensure maintenance of key performance indicators. A degree or relevant experience is preferred along with strong leadership and communication skills.

Qualifications

• A College or University degree and/or some relevant work experience is preferred.
• Related Industry qualification or studying towards is preferred.

Responsibilities

• Conduct performance management and career development processes.
• Develop periodic goals, organize the work, and ensure timely completion.
• Carry out activities that are medium-to-large in scope and technically difficult.
• Spearhead development, implementation and administration of programs.
• Manage daily operational activities and mentor junior employees.

Skills

Leadership assertiveness

Organizational skills

Communication skills

Functional / Industry Knowledge

Analytical skills

Problem-solving skills

Education

College or University degree

Related Industry qualification

Job description

1. Conducts performance management and career development processes, provides input for staffing and disciplinary actions and provides hands‑on training to staff
2. Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work
3. Carries out activities that are medium-to-large in scope, cross-functional and technically difficult
4. Spearhead the development, implementation and administration of programs within functional areas
5. Carries out complex activities with significant financial, client, and/or internal business impact
6. Have direct interaction with committees and/or Senior Management
7. Manage daily operational activities and supervise day-to-day work and to act as a mentor to other junior level employees
8. Responsible for maintaining the team’s Key Performance Indicators (KPIs) as per the agreed Service Level Documents (SLD)
9. Able to facilitate discussions and reach decisions
10. Create, maintain and update procedural/process documents

Education

A College or University degree and/or some relevant work experience is preferred.

Related Industry qualification or studying towards is preferred.

Skills

Leadership assertiveness and organizational skills are needed to prioritize assignments and provide feedback to staff.

Excellent oral and written communication skills are required.

Functional / Industry Knowledge is required.

Analytical and problem solving skills are preferred.