Area Manager

STORAGEMART CORPORATION; Manila; On-site; PHP 600,000 - 850,000; Full time

Job summary

STORAGEMART CORPORATION is seeking an Operations Manager to oversee day-to-day activities across multiple branches in Manila. You will drive process improvements, coach the operations team, and ensure compliance with company standards.

Responsibilities include monitoring KPIs, addressing issues in real-time, and enhancing customer satisfaction through proactive service. A strong background in business administration, leadership, and problem-solving is essential for success in this role.

Qualifications

• Bachelor's degree in Business Administration or related field is required.
• Strong leadership, communication, and problem-solving skills are expected.
• Knowledge of industry best practices and emerging trends is desirable.

Responsibilities

• Review and improve operational processes to boost productivity, quality, and customer satisfaction.
• Guide the operations team to ensure efficient and effective activities.
• Identify and mitigate operational risks and ensure regulatory compliance.
• Support training initiatives to improve team skills and ensure consistent procedures.
• Conduct facility maintenance, inventories, and merchandise monitoring.
• Review spreadsheets for accuracy and integrity.
• Ensure branches follow established processes.
• Coordinate daily operations across multiple locations for optimal performance.
• Monitor KPIs and implement strategies to improve productivity, quality, and customer service.
• Engage with customers to address concerns and gather feedback to enhance the customer experience.

Skills

Leadership

Communication

Problem solving

1-3 years operations management

Education

Bachelor's degree in Business Administration

Job description

1. Continuously review and improve operational processes to enhance productivity, quality, and customer satisfaction. Identify bottlenecks, inefficiencies.

2. Provide guidance to the operations team, ensuring that all activities are carried out efficiently and effectively.

3. Identify and mitigate operational risks and ensure compliance with relevant regulations and industry standards.

4. Support training initiatives to enhance team skills and ensure consistent application of operational procedures.

5. To conduct Facility Maintenance, Inventories, Merchandise Monitoring

6. Review spreadsheets for accuracy.

7. Ensure that branches are following established processes.

8. Manage and coordinate daily operations across multiple locations to ensure optimal performance and adherence to company policies.

9. Monitor key performance indicators (KPIs) and implement strategies to improve productivity, quality, and customer service.

10. Engage with customers to address concerns, gather feedback, and enhance the overall customer experience.

MINIMUM QUALIFICATION

• Bachelor's degree in Business Administration or related field.
• 1- 3 years of experience in operations management.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of industry best practices and emerging trends.
• Ability to work under pressure and meet deadlines.