Manager Operations - Collateral Services

HSBC Holdings plc; Quezon; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

HSBC is seeking an experienced Manager Operations in Collateral Services to lead a hybrid team in Quezon, PH. You will oversee margin call disputes, portfolio reconciliations, and risk-related escalations while ensuring adherence to HSBC policies and strong client service.

The role requires deep knowledge of collateral operations and financial products. As a leader, you will drive performance, coaching staff, and optimizing processes to enhance efficiency, accuracy, and control in a complex

Qualifications

• Good understanding of financial products, including equity/fixed income OTC derivative, FX products and basic knowledge of ISDA/CSA is a bonus

Responsibilities

• Review margin call disputes and portfolio reconciliation breaks to investigate thresholds.
• Escalate timely to operations management, front office and risk management teams.
• Lead a cohesive team with a people-centric mindset and uphold Group policies and standards.
• Monitor team performance, productivity and quality; ensure timely completion within procedures.
• Develop realistic strategies and action plans to address performance gaps and staffing needs.
• Identify and resolve issues, escalate appropriately to prevent recurrence.
• Maintain equipment, systems and work environment in good condition.
• Identify ways to improve service, add value and reduce costs in line with business goals.

Skills

Financial products knowledge

ISDA/CSA knowledge

Job description

Manager Operations - Collateral Services

Location: Quezon, National Capital Region (NCR), PH, 1101

Brand: HSBC

Area of Interest: Investment Banking, Markets, and Research

Role Workstyle: Hybrid Worker

Date: 23 Sept 2026

Somecareersshinebrighterthanothers.

Ifyou'relookingforacareerwhereyoucanmakearealimpression,joinHSBCanddiscoverhowvaluedyou'llbe.HSBCisoneofthelargestbankingandfinancialservicesorganizationsintheworld,withoperationsin62countriesandterritories.Weaimtobewherethegrowthis,enablingbusinessestothriveandeconomiestoprosper,and,ultimately,helpingpeopletofulfiltheirhopesandrealizetheirambitions.Wearecurrentlyseekinganexperiencedprofessionaltojoinourteamintheroleof Manager Collateral Services .

JobResponsibilities:

• Ensure margin call disputes and portfolio reconciliation breaks above investigation threshold levels are reviewed and analysed to a high standard
• Ensure timely escalations are made to operations management, front office and risk management teams
• Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.
• Monitor team's performance. Productivity and quality of work are monitored and achieved. Work is organized and completed within agreed timescales, in accordance with procedures.
• Develop realistic and achievable strategies and action plans to address performance gaps, training, and staffing/coverage requirements.
• Be aware of issues within teams. All issues / problems are fully analysed and resolved or escalated in appropriate and timely manner. Appropriate action is taken to prevent recurrence.
• Maintain equipment, systems, and general work environment in good condition.
• Identify ways for improving service / adding value / reducing costs in line with business goals.

JobRequirements:

• The role holder will support the Collateral Dispute and Portfolio Reconciliation function
• The jobholder will also be required to build relationship with Business Partners across all business areas.
• Jobholder will also be required to work closely with Assistant Vice President/ Vice President in the team to ensure all BAU functions are carried out in accordance to the agreed PLA.
• Jobholder is also required to share knowledge with all staff constantly.
• Good understanding of financial products, including equity/fixed income OTC derivative, FX products and basic knowledge of ISDA/CSA is a bonus
• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
• Also, by addressing any areas of concern in conjunction with line management and/or the appropriate department

CandidatewithlessrelevantexperienceorskillsmaybeofferedalowerGlobalCareerBandthanstatedabove.

Duetotheurgenthiringneed,candidateswithimmediaterighttoworklocallyandnorelocationneedwillbeprioritized.

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