IT Senior Manager (Chinatown, Manila) | Onsite

TASQ Staffing Solutions; Manila; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

A staffing solutions provider is seeking an experienced IT Operations Manager to lead their department in Manila. In this role, you will oversee day-to-day IT operations, manage staff, and execute projects aimed at improving infrastructure and service delivery. Applicants should have a strong background in IT management with at least 7 years of relevant experience, including leadership capabilities. This onsite position requires familiarity with Agile practices and various management tools, ensuring efficient and secure IT service delivery.

Qualifications

• Minimum 7 years of increasing responsibility in IT Operations and/or project roles.
• At least 3 years in people leadership.
• Familiarity with Agile methodologies and DevOps practices.

Responsibilities

• Manage IT staff including performance reviews and mentoring.
• Establish and maintain IT operational standards.
• Serve as the escalation point for critical incidents.
• Supervise cloud infrastructure use on Azure.
• Ensure service delivery by tracking SLAs and incident response.

Skills

IT Operations management

Project leadership

Strong English communication

Agile methodologies

Infrastructure as Code (Terraform, Ansible)

Microsoft environments

Linux environments

Public cloud platforms (AWS, Azure, GCP)

Continuous learning

Education

Bachelor's degree in a STEM field or equivalent experience

Tools

Terraform

Ansible

Windows Server

Active Directory

M365

Linux KVM

AWS

Azure

GCP

Job description

Location: Chinatown, Manila

Schedule: Monday to Friday; 7:30AM - 6PM (Compressed Workweek)

Work Setup: 100% Onsite

Lead the IT department's operations, staff, and improvement initiatives. Ensure reliable day-to-day service delivery while planning and executing projects that modernize infrastructure, reduce technical debt, and align technology capabilities with business goals. Serve as the primary technical leader on-site, collaborating with the remote CTO to turn technology strategy into concrete plans and results.

QUALIFICATIONS:

• Bachelor's degree in any STEM field is preferred but proven equivalent work experience will be gladly considered.
• Minimum 7 years of increasing responsibility, including at least 3 years in people leadership, in IT Operations and/or project roles.
• Strong English communication skills, both written and spoken. Shortlisted candidates will be asked to submit a brief video self-introduction in English.
• Familiarity with Agile methodologies and DevOps practices (CI/CD pipelines, version control, collaborative workflows).
• Experience with Infrastructure as Code tools such as Terraform, Ansible, or similar.
• Working knowledge of both Microsoft (Windows Server, Active Directory, M365) and Linux environments.
• Hands-on experience with virtualization and public cloud platforms (like AWS, Azure, GCP).
• Self-directed continuous learner who stays current with technology trends and pursues professional development independently.
• Relevant certifications are valued but not required.

JOB RESPONSIBILITIES:

Infrastructure Administration

• Manage IT staff including systems administrators, support personnel, and any future hires; conduct performance reviews, mentoring, and professional development planning.
• Establish and maintain IT operational standards, policies, and procedures.
• Serve as the escalation point for critical incidents and complex technical decisions.
• Supervise the modernization of on-prem virtualization (Linux KVM), backups and business continuity capabilities and plans.
• Supervise cloud infrastructure use on Azure (experience with other major clouds instead is OK).
• Supervise converged network infrastructure including routers, switches, firewalls, VPNs, wireless and IP-telephony.

Security, Operations and Support

• Maintain and enforce security policies, access controls, patch management, and compliance requirements in coordination with the CTO.
• Ensure the reliability, availability, and performance of all IT infrastructure including servers, networks, cloud environments, and end-user systems.
• Ensure service delivery: define and track SLAs, incident response, change management, and problem management processes.
• Oversee vendor relationships, contracts, and procurement for IT services and equipment.
• Ensure business continuity and disaster recovery plans are documented, tested, and current.

Projects and Leadership

• Identify, prioritize, and manage improvement projects that reduce technical debt, increase automation, and improve reliability and security posture.
• Lead adoption of modern practices including Infrastructure as Code, CI/CD, monitoring-as-code, and documented-as-built configurations.
• Manage project scope, timelines, budgets, and stakeholder communication for IT initiatives.
• Champion all IT Team principles, including documentation as part of the definition of done: ensure all systems, configurations, procedures, and project outcomes are thoroughly documented and kept current.
• Foster and maintain a culture of continuous improvement and self-directed learning among the team, leveraging AI and available training resources.