Manager - CDO & Iligan

JoyRide Superapp; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

JoyRide is seeking an Operations Manager for Cagayan de Oro and Iligan. This hands-on role requires owning growth and operating performance, coordinating across Driver Operations, Marketing, Partnerships, Product, Support, and other teams to drive results.

The City Manager will grow both driver supply and customer demand, improve marketplace performance, and execute local initiatives with strong execution. Travel to Mindanao markets may be required.

Qualifications

• 5+ years of experience in operations, marketplace, mobility, logistics, or related fields.
• Experience managing a city, branch, or regional operation is preferred.
• Strong understanding of local market dynamics (Cagayan de Oro and Iligan).
• Analytical mindset with comfort in working with data.
• Strong leadership and ability to drive cross-functional initiatives.

Responsibilities

• Own the overall growth and operational performance of JoyRide in Cagayan de Oro and Iligan.
• Oversee day-to-day office operations in the two cities.
• Monitor key marketplace metrics (bookings, trips, drivers, demand, cancellations, service availability).
• Identify growth opportunities and local initiatives; lead driver acquisition and retention efforts.
• Collaborate with Marketing, Growth, Partnerships, Product, Support, and Finance to execute local programs.
• Build local partnerships with businesses, schools, communities, and organizations.
• Gather driver and customer feedback; surface issues and product improvement opportunities.
• Coordinate with cross-functional teams to resolve city-level issues.
• Provide regular reports and actionable recommendations to Management.

Skills

Operations management

Market analysis

Leadership

Stakeholder management

Data-driven decision making

Job description

JoyRide is looking for a Operations Manager - CDO & Iligan to take ownership of the growth and operational performance of JoyRide in Cagayan de Oro and Iligan.

This is a highly hands-on role for someone who can understand what is happening on the ground, identify opportunities and operational gaps quickly, and coordinate across Driver Operations, Marketing, Partnerships, Product, Support, and other teams to drive results.

The City Manager will serve as JoyRide’s key business owner for Cagayan de Oro and Iligan and will be responsible for growing both driver supply and customer demand, improving marketplace performance, and ensuring strong execution of local initiatives.

What You'll Do

• Own the overall growth and operational performance of JoyRide in Cagayan de Oro and Iligan.

• Oversee the day-to-day effectiveness of the Cagayan de Oro and Iligan offices and local operations.

• Monitor key marketplace metrics including bookings, completed trips, active drivers, driver supply, customer demand, cancellations, acceptance, and service availability.

• Identify high-potential areas, schedules, customer segments, and local growth opportunities.

• Develop and execute initiatives to improve driver acquisition, activation, engagement, and retention.

• Work closely with Marketing and Growth teams on local promotions, digital campaigns, activations, events, and customer acquisition initiatives.

• Build local partnerships with establishments, companies, schools, communities, organizations, and other potential partners.

• Identify opportunities for driver recruitment, onboarding activities, community programs, and field activations.

• Regularly gather feedback from drivers and customers and surface recurring issues, operational gaps, and product opportunities.

• Coordinate closely with Support, Onboarding, Fraud, Marketing, Product, Finance, Partnerships, and other internal teams to resolve city-level issues.

• Monitor competitor activities, pricing, promotions, driver programs, and local market developments.

• Recommend incentives, promotions, operational changes, and growth initiatives based on actual marketplace performance.

• Build strong relationships with local driver communities and key stakeholders.

• Provide regular reports and actionable recommendations to Management.

• Support other nearby Mindanao markets for launches, operational reviews, driver acquisition activities, partnerships, and other priority initiatives when needed.

• Step in directly to help execute high-priority local or regional initiatives.

What We're Looking For

• At least 5 years of experience in operations, marketplace, mobility, logistics, delivery, e-commerce, retail operations, business development, or a related field.

• Previous experience managing a city, branch, territory, regional operation, or business unit is strongly preferred.

• Strong understanding of the Cagayan de Oro and Iligan market and local business environment.

• Highly analytical and comfortable working with business and operational data.

• Strong problem-solving skills and ability to identify root causes of operational issues.

• Strong leadership and stakeholder-management skills.

• Comfortable working across different teams and pushing initiatives through to completion.

• Resourceful, proactive, and able to operate in a fast-moving environment.

• Willing to spend time on the ground and personally validate what is happening in the market.

• Willing to travel to nearby Mindanao markets when required.

• Strong communication skills in English and Filipino; Bisaya/Cebuano is highly preferred.

You'll Be a Great Fit If You Are

Someone who doesn’t just wait for reports.

You go out, talk to drivers, check the market, look at the numbers, understand why bookings are increasing or declining, identify what competitors are doing, and then make things happen.

The goal is to grow JoyRide’s presence in Cagayan de Oro and Iligan, strengthen marketplace performance, and support the expansion of nearby Mindanao markets when needed.