City Growth & Operations Lead (CDO & Iligan)

JoyRide Superapp; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

JoyRide is seeking an Operations Manager for Cagayan de Oro and Iligan. This hands-on role requires owning growth and operating performance, coordinating across Driver Operations, Marketing, Partnerships, Product, Support, and other teams to drive results.

The City Manager will grow both driver supply and customer demand, improve marketplace performance, and execute local initiatives with strong execution. Travel to Mindanao markets may be required.

Qualifications

• 5+ years of experience in operations, marketplace, mobility, logistics, or related fields.
• Experience managing a city, branch, or regional operation is preferred.
• Strong understanding of local market dynamics (Cagayan de Oro and Iligan).
• Analytical mindset with comfort in working with data.
• Strong leadership and ability to drive cross-functional initiatives.

Responsibilities

• Own the overall growth and operational performance of JoyRide in Cagayan de Oro and Iligan.
• Oversee day-to-day office operations in the two cities.
• Monitor key marketplace metrics (bookings, trips, drivers, demand, cancellations, service availability).
• Identify growth opportunities and local initiatives; lead driver acquisition and retention efforts.
• Collaborate with Marketing, Growth, Partnerships, Product, Support, and Finance to execute local programs.
• Build local partnerships with businesses, schools, communities, and organizations.
• Gather driver and customer feedback; surface issues and product improvement opportunities.
• Coordinate with cross-functional teams to resolve city-level issues.
• Provide regular reports and actionable recommendations to Management.

Skills

Operations management

Market analysis

Leadership

Stakeholder management

Data-driven decision making

Job description

JoyRide is seeking an Operations Manager for Cagayan de Oro and Iligan. This hands-on role requires owning growth and operating performance, coordinating across Driver Operations, Marketing, Partnerships, Product, Support, and other teams to drive results.

The City Manager will grow both driver supply and customer demand, improve marketplace performance, and execute local initiatives with strong execution. Travel to Mindanao markets may be required.