Manager, Account Management, MCDS Philippines

Mastercard; Makati; On-site; PHP 1,800,000 - 2,700,000; Full time

Job summary

Mastercard is seeking a Manager, Account Management for MCDS Philippines, based in Manila. You will lead in-market account management for a portfolio of long-tail clients, drive growth, and partner with cross-functional teams to design strategic deals and deliverables.

The role requires a strong sales mindset, autonomy, and a track record in payments or related sectors. You will report to the Regional MCDS team and influence regional initiatives.

Qualifications

• Experience creating, executing and managing accounts.
• Strong analytical skills to grow business and manage performance.
• Background in payments, issuing or acquiring is a plus.
• Ability to build productive relationships across a matrix organization.
• Proactive, results-driven with a sense of urgency.

Responsibilities

• Act as the in-market lead for MCDS in the Philippines, managing a portfolio of long tail accounts.
• Grow existing and new customer accounts to hit sales and net revenue targets.
• Analyze customers’ business and support profitability forecasting and competitive analysis.
• Develop meaningful account plans and present quarterly business reviews.
• Leverage Mastercard capabilities to design strategies and proposals to expand business.
• Handle day-to-day account management and resolve operational matters with stakeholders.
• Drive strategic projects to grow Mastercard share in the long tail segment.
• Prepare presentations and meet reporting requirements for stakeholders.
• Support regional leads and participate in strategic initiatives as required.

Skills

Account management

Sales analytics

Payments industry

Stakeholder management

Problem-solving

Cross-functional collaboration

Negotiation

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management, MCDS Philippines

Manager, Account Management, MCDS Philippines

Mastercard Direct Services AP

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Based in Manila, Philippines, the role reports to the Regional MCDS team. MCDS offers the successful individual the opportunity to join a highly motivated, fast-paced Regional team who achieve results through positivity and collaboration. Responsible for growing existing long tail accounts as well as developing new business, the position requires a proactive, commercially pragmatic account manager/business developer with strong relationship and influencing skills. Essential to have a strong sales focus, be autonomous, self-driven and act with sense of ownership and urgency.

The ideal candidate will have a minimum 7+ years experience within the issuing, acquiring and/or payments industry with a blend of Account Management and BD sales experience.

Role

• Act as the in-market lead for MCDS supporting a portfolio of long tail accounts in the Philippines
• Manage and grow existing and new customer accounts to drive achievement of sales and net revenue targets
• Operate with strong understanding of customers’ business and support analysis through profitability modeling, financial forecasting and competitive analysis
• Create meaningful/actionable account plans and deliver insightful quarterly business reviews.
• Leverage a strong working knowledge of Mastercard capabilities, products and services to design strategies, pitch proposals/deals to expand Mastercard’s business with assigned accounts
• Take full accountability for the day-to-day management of customer accounts, including handling business issues, preparing data and resolving operational matters (with support from stakeholder teams)
• Conceive, own and drive strategic projects contributing to development of Mastercard share in the long tail segment
• Prepare presentations and meet reporting requirements for internal and customer stakeholders.
• Support the MCDS Regional lead and team strategic initiatives as required

Skills Required

• Experience creating, executing and managing accounts.
• Analytical skills – utilizing internal and external data to grow business/manage performance.
• Payment industry and/or issuing/acquiring experience.
• A collaborator capable of building productive working relationships and coordinating resources across Mastercard’s matrix-based organization.
• Customer focused with sense of urgency to get things done; positive, proactive, curious to learn.
• Demonstrated track record of success with high energy and self-motivation. Good problem-solving skills.
• Hands-on, execution-oriented, willing and able to drive progress of existing projects as well as planning the delivery of new activities.
• Resilient, calm under pressure; well organized and able to prioritize workload.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Comply with Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.