Managed Services Group Head

IT AVENUE GENERAL MERCHANDISE; Lucena; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

IT AVENUE GENERAL MERCHANDISE in the Philippines seeks an experienced leader to head the Managed Services Group, overseeing strategy, operations, and growth. The role focuses on managing Managed Print Services and technical operations, driving SLA compliance, service quality, and customer satisfaction while developing new offerings and partnerships.

The position emphasizes governance, vendor management, and cross-functional collaboration with Marketing and Sales, aiming to strengthen service

Qualifications

• Bachelor's degree in IT, Computer Engineering, Electronics Engineering, Business Administration, Marketing, or related field.
• 5–8 years of experience in Managed Print Services, Managed IT Services, Technical Operations, or related industries.
• At least 3 years of managerial or leadership experience.
• Experience managing enterprise clients and vendor partnerships.
• Strong skills in strategic planning, financial management, and operations.
• Proficient in Microsoft Office, Google Workspace, ERP, and CRM systems.
• Excellent communication, negotiation, presentation, and leadership skills.

Responsibilities

• Lead the strategy, operations, financial performance, and growth of the Managed Services Group.
• Oversee Managed Print Services and technical service operations, ensuring SLA compliance, service quality, efficiency, and customer satisfaction.
• Manage product and solution development, including product evaluation, lifecycle management, pricing, and service packages.
• Develop and implement marketing and business development strategies to expand market share and identify new opportunities.
• Lead product launches, promotional activities, vendor events, and client presentations in collaboration with Marketing and Sales.
• Monitor market trends, competitor activities, and emerging technologies to strengthen service offerings.
• Manage vendor partnerships, resources, manpower planning, and cross-functional collaboration.
• Drive continuous improvement, process optimization, and innovation across managed services.
• Present business performance and strategic recommendations to Executive Management.

Skills

Leadership

Strategic planning

Financial management

Operations

Communication

Education

Bachelor's degree

Tools

ERP

CRM

Microsoft Office

Job description

Bachelor’s degree in IT, Computer Engineering, Electronics Engineering, Business Administration, Marketing, or related field. (MBA is an advantage.)

5–8 years of experience in Managed Print Services, Managed IT Services, Technical Operations, or related industries.

At least 3 years of managerial or leadership experience.

Experience managing enterprise clients and vendor partnerships.

Strong skills in strategic planning, financial management, and operations.

Proficient in Microsoft Office, Google Workspace, ERP, and CRM systems.

Excellent communication, negotiation, presentation, and leadership skills.

KEY RESPONSIBILITIES

Lead the strategy, operations, financial performance, and growth of the Managed Services Group.

Oversee Managed Print Services and technical service operations, ensuring SLA compliance, service quality, efficiency, and customer satisfaction.

Manage product and solution development, including product evaluation, lifecycle management, pricing, and service packages.

Develop and implement marketing and business development strategies to expand market share and identify new opportunities.

Lead product launches, promotional activities, vendor events, and client presentations in collaboration with Marketing and Sales.

Monitor market trends, competitor activities, and emerging technologies to strengthen service offerings.

Manage vendor partnerships, resources, manpower planning, and cross-functional collaboration.

Drive continuous improvement, process optimization, and innovation across managed services.

Present business performance and strategic recommendations to Executive Management.