Vice President, IT Service Management

inspiro; Philippines; On-site; PHP 2,009,000 - 3,348,000; Full time

Job summary

Inspiro is seeking a senior IT service leader to develop and govern enterprise IT service strategy across multiple BPO sites. The role focuses on transformation initiatives, continuous improvement, and aligning IT with business objectives.

The successful candidate will manage IT leaders, drive governance and risk programs, and oversee SLA management and performance monitoring to ensure reliable IT operations.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or Computer Engineering.
• Master’s degree in IT Management, Business Administration (MBA), or Technology Leadership is preferred.
• 10–15 years IT experience with 5+ years in leadership roles managing multi-site or enterprise IT services.
• Proven experience in IT service strategy, operations, and service delivery management.
• Strong knowledge of ITIL/ITSM frameworks, SLA management, and performance monitoring.
• Experience in developing and enforcing IT governance, compliance, and risk management programs.
• Ability to manage IT leaders and cross-functional teams, fostering high performance and accountability.
• Strong stakeholder engagement and client relationship management skills.
• Experience driving digital transformation, automation, and continuous improvement.

Responsibilities

• Develop IT service strategy, governance, and transformation initiatives.
• Manage IT leaders across multi-site or enterprise IT services.
• Ensure high availability and SLA compliance for IT operations.
• Drive continuous improvement and operational excellence in IT services.
• Align IT services with business objectives and client relationships.

Skills

IT service strategy

ITIL/ITSM

SLA management

Governance & compliance

Stakeholder engagement

Cross-functional leadership

Digital transformation

Automation

Analytical thinking

Education

Bachelor’s degree in IT/CS/IS/CE

MBA or IT Management preferred

Tools

ITIL 4 (Leader/Practitioner)

PMP

COBIT 2019

Job description

Leads enterprise IT service operations, ensuring high availability, SLA compliance, and alignment with business objectives across multiple BPO sites. This role develops IT service strategy, governance, and transformation initiatives, manages IT leaders, and drives continuous improvement and operational excellence to support scalable and reliable IT operations.

JOB SPECIFICATIONS

Education:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or Computer Engineering.
• Master’s degree in IT Management, Business Administration (MBA), or Technology Leadership is preferred.

Required Skills and Work Experience

• 10–15 years of IT experience, with at least 5 years in leadership roles managing multi-site or enterprise IT services.
• Proven experience in IT service strategy, operations, and service delivery management.
• Strong knowledge of ITIL/ITSM frameworks, SLA management, and performance monitoring.
• Experience in developing and enforcing IT governance, compliance, and risk management programs.
• Ability to manage IT leaders and cross-functional teams, fostering high performance and accountability.
• Strong stakeholder engagement and client relationship management skills to align IT services with business objectives.
• Demonstrated experience in driving digital transformation, automation, and continuous improvement initiatives.
• Strong analytical, strategic thinking, and decision-making abilities in complex IT environments.

Certifications (not required but an advantage)

• ITIL 4 Strategic Leader or Managing Professional
• Project Management Professional (PMP)
• COBIT 2019 Foundation or Practitioner

WORKING CONDITIONS

Shifting schedules; office-based; 5 days a week