Mall Operations & Customer Experience Lead

SM Supermalls; General Trias; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

SM Supermalls is seeking an Assistant Mall Manager in the Philippines to oversee profitable mall operations and implement value-enhancing strategies that create a safe, customer-friendly environment. The role requires ensuring compliance with company standards and regulatory requirements while maximizing shareholder value.

The position calls for extensive managerial experience in Marketing, Property Development, Building Administration, and Customer Service, with strong communication skills to

Qualifications

• Prior managerial experience in Marketing and Sales, Property Development, Building Administration, Customer Service, and Business Operations.

Responsibilities

• Ensure profitable mall operations in line with Management’s directives and income expectations.
• Implement programs to enhance the mall’s physical value and safety environment for customers.
• Enforce policies, guidelines, and procedures across all areas per company standards and regulations.

Skills

Excellent communication

Education

Bachelor’s Degree in Engineering (Electrical and Mechanical), Commerce, Marketing, Business Management

Job description

SM Supermalls is seeking an Assistant Mall Manager in the Philippines to oversee profitable mall operations and implement value-enhancing strategies that create a safe, customer-friendly environment. The role requires ensuring compliance with company standards and regulatory requirements while maximizing shareholder value.

The position calls for extensive managerial experience in Marketing, Property Development, Building Administration, and Customer Service, with strong communication skills to