Makati Branch Operations Lead - Client Services

i-cube Digital Solutions; Makati; On-site; PHP 424,080 - 647,280; Full time

Benefits offered by this job

Health Insurance

HMO

Maternity & Paternity Leave

Vacation Leave

Job summary

i-cube Digital Solutions in Makati seeks an experienced on-site Housekeeping Operations Supervisor to oversee client inquiries, scheduling, and service delivery. You will manage billing records, inventory, staff onboarding, and training to maintain service excellence across offices and client sites.

Ideal candidates have 1–3 years in service operations, strong communication, and a Bachelor’s degree. This role offers growth opportunities within a dynamic facilities and client services environment.

Qualifications

• Bachelor's degree required.
• 1-3 years in service operations or related field preferred.
• Strong communication and customer service skills.

Responsibilities

• Manage and oversee client inquiries received through Facebook and other digital channels, ensuring prompt, professional, and solution‑oriented responses.
• Prepare comprehensive service proposals, quotations, and service recommendations for B2C clients, including EZY and Housemaid service accounts.
• Coordinate and supervise booking schedules for housekeeping and cleaning services to ensure operational efficiency and client satisfaction.
• Develop and optimize daily operational schedules, including cleaner assignments, transportation routing, and service deployment plans.
• Prepare and monitor job orders for scheduled services while coordinating closely with operations teams to ensure timely and accurate execution.
• Conduct ocular inspections and on-site client visits to assess service quality, operational compliance, and customer satisfaction standards.
• Monitor and update client payment postings, receivables, and billing records based on cleaner payment reports and financial documentation.
• Maintain and manage an organized and updated database of existing and prospective B2C clients for EZY and Housemaid services.
• Oversee inventory management of housekeeping materials, cleaning supplies, equipment, and operational assets to ensure sufficient stock availability.
• Facilitate the issuance and tracking of uniforms, tools, and equipment for newly hired housekeeping personnel.
• Ensure proper documentation management, record security, and confidentiality of company files, contracts, and operational reports.
• Coordinate internal meetings, prepare administrative memoranda, and ensure timely dissemination of company announcements and operational updates.
• Lead and facilitate housekeeping training programs to maintain service excellence, operational consistency, and compliance with company standards.
• Conduct initial interviews, onboarding discussions, and contract orientations for new cleaners and housekeeping personnel.
• Supervise and ensure proper housekeeping, sanitation, and cleanliness standards across office premises and client locations.
• Handle and resolve client concerns, escalations, and service-related complaints in a professional and customer-focused manner.
• Collaborate with the marketing and operations teams regarding client engagement initiatives, promotional activities, and service improvement strategies.
• Build and maintain strong client relationships to support customer retention and overall service satisfaction.
• Operate and oversee the proper use of office equipment and administrative resources as necessary.
• Monitor office and operational supply requirements and coordinate replenishment requests with the head office to maintain uninterrupted operations.
• Support management in implementing operational improvements, process enhancements, and other assigned business initiatives.
• Perform additional administrative, operational, and supervisory responsibilities as assigned by management.

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

i-cube Digital Solutions in Makati seeks an experienced on-site Housekeeping Operations Supervisor to oversee client inquiries, scheduling, and service delivery. You will manage billing records, inventory, staff onboarding, and training to maintain service excellence across offices and client sites.

Ideal candidates have 1–3 years in service operations, strong communication, and a Bachelor’s degree. This role offers growth opportunities within a dynamic facilities and client services environment.