Major Incident Command Leader

Capgemini

Philippines

On-site

PHP 1,200,000 - 2,400,000

Full time

4 days ago

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Job summary

Capgemini is seeking a Situation Manager to act as the highest authority during Major Incidents. You will lead cross-functional teams, drive rapid restoration, and communicate impacts to executive stakeholders.

The role demands deep networking experience, strong problem-solving, and a hands-on approach to incident management in a Disney technical environment. You will coordinate across MNS, EUS, and vendor resources, ensuring a controlled, timely recovery while maintaining governance and

Qualifications

7+ years of hands-on experience implementing, designing, and supporting large-scale enterprise networks.
Advanced routing and infrastructure security expertise.
ITIL Foundation/Managing Professional is highly preferred.

Responsibilities

Incident Command: Lead and facilitate high-priority troubleshooting bridges with 100+ participants.
Executive Presence: Speak on C-Level calls with clear business impact summaries.
Silo Orchestration: Drive cross-functional collaboration across MNS, WPS, EUS for restoration.
Lifecycle Oversight: Focus on MNS while managing partnerships with End User Services.
Facilitate Escalations: Organize resources into focused workstreams to reduce MTTR.