Major Incident Analyst - Fast-Response & RCA Expert

Abbott; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

Abbott is seeking a Major Incident Analyst in the Philippines to join a global healthcare team driving rapid incident resolution and continuous improvement. You will manage escalations, perform root cause analysis, and coordinate with IT support to resolve major incidents and prevent recurrence.

The role is full-time and based in the Philippines, offering opportunities to grow within an international company while supporting Abbott’s commitment to diversity and excellence in healthcare.

Qualifications

• Bachelor’s degree in Information Technology or similar area; or equivalent work experience.

Responsibilities

• Effectively manage Major Incidents by ensuring appropriate teams are quickly engaged in the resolution process, managing the technical bridge and communications.
• Work with BTS infrastructure and application support teams to ensure swift incident resolution and investigation management.
• Analyze incident trend data to identify recurring Major Incidents and drive preventive actions.
• Ensure MI and Problem Investigation data is current and accurate for metrics and reporting.
• Participate in on-call rotation and stay current on developments in related technologies and regulatory requirements.
• Collaborate with IT customers to deploy cost-effective and compliant solutions and remain updated through literature and conferences.
• Identify and resolve business issues and escape issues when appropriate.
• Perform related functions and responsibilities as assigned.

Skills

Major Incident Management

Root Cause Analysis

Incident Communications

On-call Support

Education

Bachelor’s degree in Information Technology

Job description

Abbott is seeking a Major Incident Analyst in the Philippines to join a global healthcare team driving rapid incident resolution and continuous improvement. You will manage escalations, perform root cause analysis, and coordinate with IT support to resolve major incidents and prevent recurrence.

The role is full-time and based in the Philippines, offering opportunities to grow within an international company while supporting Abbott’s commitment to diversity and excellence in healthcare.