M365 Support Engineer

Switch Connect PTY LTD Corporation; Laguna; On-site; PHP 558,000 - 781,000; Full time

Benefits offered by this job

Company-provided equipment

HMO coverage

Life Insurance

Sick Leave and Vacation Leave

Rice Incentives

Lunch Allowance

Free company Uniform

Job summary

Switch Connect PTY LTD Corporation is seeking a Microsoft 365 Support Engineer to join our team in Santa Rosa, Laguna. The ideal candidate will have at least 3 years of experience supporting Microsoft 365, with strong knowledge of Azure AD, Exchange Online, and SharePoint Online.

This full-time role offers a competitive salary of ₱50,000 – ₱70,000 per month and requires excellent communication skills. Join us to build your IT career and contribute to customer support and project delivery.

Qualifications

• 3+ years supporting Microsoft 365 in a technical support or engineering role.
• Strong knowledge of Entra ID/Azure AD, authentication methods, and conditional access.
• Excellent written and verbal communication skills.

Responsibilities

• Provide advanced support across the Microsoft 365 stack.
• Manage identity, access, and device compliance policies.
• Respond to escalated support tickets related to Microsoft 365.

Skills

Microsoft 365 support

Azure AD/Entra

Exchange Online

SharePoint Online

Intune

Customer support

Problem solving

Communication skills

Job description

SWITCH CONNECT PTY LTD CORPORATION

WE’RE HIRING | Microsoft 365 Support Engineer

Santa Rosa, Laguna | Onsite | Full-Time

Salary: ₱50,000 – ₱70,000/month

Start Date: Immediate

Looking to grow your IT career and become a Microsoft 365 specialist?

Switch Connect is seeking a motivated
Microsoft 365 Support Engineer who is a great teammate, enjoys solving problems, and wants to build long-term technical expertise. You do not need to be an expert — we value attitude, reliability, and willingness to learn.

Key Competencies:

Strong verbal communication skills with the ability to engage confidently with customers in English.

What we offer:

• Company-provided equipment.
• Competitive salary package.
• HMO coverage upon regularization (₱150,000.00).
• Accident & Life Insurance coverage upon regularization (₱1,000,000.00).
• Sick Leave and Vacation Leave.
• Government-mandated benefits and contributions.
• Rice Incentives.
• Lunch Allowance and unlimited coffee bread and biscuits.
• Free company Uniform and Jacket

Role Summary:

Switch Connect is seeking an experienced Microsoft 365 Support Engineer to join our offshore technical team. This role is ideal for someone with strong hands‑on experience across the Microsoft 365 ecosystem, including Azure AD/Entra, Exchange Online, SharePoint Online, security and compliance, and user/device governance. You will provide advanced support to Switch Connect customers, assist with onboarding and migrations, and contribute to project delivery and ongoing platform improvements. We’re looking for someone who is confident working across customer environments, can troubleshoot complex issues, and maintains best practices for configuration, security, and lifecycle management.

Key Responsibilities:

• Microsoft 365 Administration & Support:
• Provide advanced support across the Microsoft 365 stack, including Entra ID (Azure AD), Exchange Online, SharePoint Online, OneDrive, Teams, Intune, and Security & Compliance.
• Manage identity, access, conditional access, MFA, password less authentication, and device compliance policies.
• Troubleshoot escalated issues relating to user access, mail flow, SharePoint permissions, Teams governance, and device management.
• Assist with tenant-to-tenant migrations, mailbox migrations, SharePoint/Teams restructures, Intune deployments, and onboarding of new customers into our managed environment.

Governance, Configuration & Best Practice:

• Implement and maintain M365 governance frameworks (naming conventions, retention policies, DLP, conditional access, security baselines, audit configuration, etc.).
• Support administration of Active Directory/Entra hybrid environments, group policy, and identity lifecycle processes.
• Perform regular reviews of customer tenants to ensure alignment with Switch Confect’s standards for security, compliance, and configuration.

Customer Support & Technical Delivery:

• Respond to escalated support tickets relating to Microsoft 365, identity, and user/application security.
• Provide remote support to customers in a professional, timely, and solution-focused manner.
• Assist project teams with implementation tasks, documentation, and customer onboarding activities.
• Collaborate with senior engineers to deliver small-to-medium M365 projects, environment clean-ups, and system enhancements.

Operational & Project Activities:

• Maintain accurate documentation within our PSA system and internal knowledge base.
• Participate in operational tasks such as routine reviews, audit preparation, onboarding workflows, mail/domain cutovers, and configuration changes.
• Contribute to the continuous improvement of Switch Connects Microsoft 365 service offerings.

Skills & Experience Required:

• 3+ years supporting Microsoft 365 in a technical support or engineering role.
• Strong knowledge of Entra ID/Azure AD, identity governance, authentication methods, and conditional access.
• Proficiency with Exchange Online, SharePoint Online, Teams, OneDrive, and associated administration centres.
• Experience with Intune (endpoint configuration, compliance, autopilot, and application management).
• Solid understanding of Active Directory, hybrid identity, and typical migration scenarios.
• Familiarity with backup, security, and monitoring tools for Microsoft 365 environments.
• Ability to diagnose and resolve complex issues independently.
• Excellent written and verbal communication skills.
• MSP experience highly desirable.

Build your career. Learn. Get certified. Grow with Switch Connect.