Luxury Hospitality Leadership Trainee

The Hongkong and Shanghai Hotels; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

The Peninsula Manila is seeking an individual who is passionate about delivering an exceptional dining experience with strong communication, attention to detail, and the ability to work in a fast-paced environment. This role involves managing, training, and motivating the front-of-house team while maintaining strict adherence to service standards, quality control, and operational efficiency.

We value excellent communication and interpersonal skills, and a commitment to guest satisfaction in a

Qualifications

• Must be a college graduate with a degree in Hospitality Management.
• Less than 1 year experience in a luxury brand.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Delivers exceptional service with friendly, discreet support to guests and internal customers.
• Handles or escalates guest concerns to supervisors for timely resolution.
• Follows standard operating procedures, pre- and post-service requirements.
• Maintains understanding of service offerings and proper execution.
• Strives to exceed expectations by aligning with service principles and anticipating needs.

Skills

Communication skills

Attention to detail

Fast-paced environment

Education

Hospitality Management degree

Job description

The Peninsula Manila is seeking an individual who is passionate about delivering an exceptional dining experience with strong communication, attention to detail, and the ability to work in a fast-paced environment. This role involves managing, training, and motivating the front-of-house team while maintaining strict adherence to service standards, quality control, and operational efficiency.

We value excellent communication and interpersonal skills, and a commitment to guest satisfaction in a