Luxury Front Office Leader: Guest Experience & Operations

Mandarin Premier Hotels and Resort Group; Malay; On-site; PHP 1,339,000 - 2,009,000; Full time

Job summary

Mandarin Premier Hotels and Resort Group is seeking a seasoned Front Office Manager to lead all front office operations and uphold five-star guest experiences. You will drive efficiency, mentor staff, and ensure flawless service across check-in, concierge, and guest relations.

With 7–10 years in front office roles and 3–5 years in management within luxury hotels, you’ll analyze metrics, manage budgets, and coordinate with F&B and housekeeping to sustain brand standards.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 7–10 years in front office operations, with 3–5 years in a managerial role in luxury hotels.
• Strong leadership, communication, and people-management abilities.
• Financial acumen and ability to analyze performance metrics.
• Proficiency with hotel systems such as Opera and Fidelio.

Responsibilities

• Supervise check-in/check-out, concierge, bell desk, and guest relations.
• Ensure personalized service for VIPs, corporate clients, and repeat guests.
• Handle guest complaints with tact and swift resolution.
• Recruit, train, and mentor front office staff.
• Conduct performance reviews and staff development programs.
• Monitor daily front office operations to maintain 5-star standards.
• Coordinate with housekeeping, reservations, and F&B for seamless flow.
• Implement SOPs and ensure brand-standard compliance.
• Prepare and manage front office budgets, payroll, and expenses.
• Track occupancy, ADR, RevPAR, and GOP metrics to support revenue goals.

Skills

Leadership & people mgmt

Communication skills

Financial acumen

Guest relations

Multilingual ability

Education

Bachelor's degree in Hospitality Management

Tools

Opera

Fidelio

Job description

Mandarin Premier Hotels and Resort Group is seeking a seasoned Front Office Manager to lead all front office operations and uphold five-star guest experiences. You will drive efficiency, mentor staff, and ensure flawless service across check-in, concierge, and guest relations.

With 7–10 years in front office roles and 3–5 years in management within luxury hotels, you’ll analyze metrics, manage budgets, and coordinate with F&B and housekeeping to sustain brand standards.