Luxury Front Desk Associate & Guest Concierge

Reca Resort Inc.; Pampanga; On-site; PHP 201,000 - 335,000; Full time

Job summary

Reca Resort Inc. in Pampanga is seeking a poised Front Desk Associate to warmly welcome guests and manage arrivals, ensuring a seamless first and last impression.

You will handle professional check-in/check-out, concierge recommendations, reservations, and guest relations while processing payments and maintaining accurate billing for stays and services. Flexibility to work shifts and a polished appearance are essential.

Qualifications

• Bachelor’s degree in Tourism, Hospitality Management, or a related field.
• Fluency in English and Filipino with a calm, professional tone.
• Experience with basic hotel front office software (PMS) is a plus.
• Willingness to work shifts, including weekends and holidays.

Responsibilities

• Guest Welcome & Check-In: Execute professional check-in/check-out procedures and communicate resort policies clearly.
• Concierge Services: Recommend resort amenities and local attractions in Porac/Pampanga.
• Reservation Management: Handle room bookings, inquiries, and cancellations via phone, email, and walk-ins using the PMS.
• Guest Relations: Address guest needs with empathy and a solution-oriented approach.
• Financial Accuracy: Process payments and manage billing for rooms, F&B, and services.
• Inter-Departmental Liaison: Relay guest requests to Housekeeping and Maintenance for a smooth stay.
• Brand Ambassadorship: Maintain a pristine appearance reflecting the luxury branding of Reca Resort.

Skills

Hospitality

Guest service

English proficiency

Filipino

PMS experience

Shift work

Education

Bachelor’s degree in Tourism or Hospitality

Tools

PMS

MS Office

Job description

Reca Resort Inc. in Pampanga is seeking a poised Front Desk Associate to warmly welcome guests and manage arrivals, ensuring a seamless first and last impression.

You will handle professional check-in/check-out, concierge recommendations, reservations, and guest relations while processing payments and maintaining accurate billing for stays and services. Flexibility to work shifts and a polished appearance are essential.