Front Desk Associate

Reca Resort Inc.; Pampanga; On-site; PHP 201,000 - 335,000; Full time

Job summary

Reca Resort Inc. in Pampanga is seeking a poised Front Desk Associate to warmly welcome guests and manage arrivals, ensuring a seamless first and last impression.

You will handle professional check-in/check-out, concierge recommendations, reservations, and guest relations while processing payments and maintaining accurate billing for stays and services. Flexibility to work shifts and a polished appearance are essential.

Qualifications

• Bachelor’s degree in Tourism, Hospitality Management, or a related field.
• Fluency in English and Filipino with a calm, professional tone.
• Experience with basic hotel front office software (PMS) is a plus.
• Willingness to work shifts, including weekends and holidays.

Responsibilities

• Guest Welcome & Check-In: Execute professional check-in/check-out procedures and communicate resort policies clearly.
• Concierge Services: Recommend resort amenities and local attractions in Porac/Pampanga.
• Reservation Management: Handle room bookings, inquiries, and cancellations via phone, email, and walk-ins using the PMS.
• Guest Relations: Address guest needs with empathy and a solution-oriented approach.
• Financial Accuracy: Process payments and manage billing for rooms, F&B, and services.
• Inter-Departmental Liaison: Relay guest requests to Housekeeping and Maintenance for a smooth stay.
• Brand Ambassadorship: Maintain a pristine appearance reflecting the luxury branding of Reca Resort.

Skills

Hospitality

Guest service

English proficiency

Filipino

PMS experience

Shift work

Education

Bachelor’s degree in Tourism or Hospitality

Tools

PMS

MS Office

Job description

About the Role

We are looking for a poised, welcoming, and organized Front Desk Associate to join our guest services team. You will be the primary point of contact for our guests, responsible for orchestrating a seamless experience from the moment of arrival to the final farewell. Your goal is to provide attentive, personalized service that makes every guest feel like they have truly escaped to a private sanctuary.

Core Responsibilities

Guest Welcome & Check-In: Execute professional check-in and check-out procedures, ensuring all guest details are accurate and resort policies are clearly communicated.

Concierge Services: Provide expert recommendations on resort amenities (e.g., Wellness Spa, Grand Event Hall) and local attractions in the Porac/Pampanga area.

Reservation Management: Handle room bookings, inquiries, and cancellations via phone, email, and walk-ins using the resort’s Property Management System (PMS).

Guest Relations: Proactively address guest needs and concerns with empathy and a "solution-oriented" mindset to ensure total guest satisfaction.

Financial Accuracy: Process payments, manage petty cash, and ensure accurate billing for room stays, F&B charges, and additional services.

Inter-Departmental Liaison: Communcate guest requests or villa issues immediately to the Housekeeping and Maintenance teams to ensure a smooth stay.

Brand Ambassadorship: Maintain a pristine personal appearance and professional demeanor that reflects the luxury branding of Reca Resort.

Qualifications & Skills

Education: Bachelor’s degree in Tourism, Hospitality Management, or a related field.

Communication: Fluent in English and Filipino. Ability to maintain a calm, professional tone even during peak hours.

Tech Literacy: Proficiency in basic computer applications (MS Office) and experience with Hotel Front Office software (PMS) is a plus.

Problem-Solving: Strong ability to multitask and handle guest complaints with grace and efficiency.

Flexibility: Willingness to work in shifts, including weekends and holidays, as required by resort occupancy.