Luxury Casino Reservations Specialist

Melco Resorts & Entertainment; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Melco Resorts & Entertainment in Manila is seeking an Agent for Casino Services & Reservations to handle high-volume calls and emails, provide accurate information, and coordinate with departments to satisfy guest requests. The role requires hospitality experience, strong English communication, and proficiency with Opera and related tools.

You will work in a fast-paced casino/hospitality environment, contributing to guest satisfaction, optimizing reservations, and upholding Forbes standards and

Qualifications

• 1 year experience in hotel reservations, gaming or luxury hotel is advantageous.
• Proven customer service experience and quality assurance practices.
• Proficient with hotel systems and related software tools.

Responsibilities

• Answer high volume calls and emails, provide professional information and route inquiries.
• Input and access data accurately in Opera, Serenata and related systems.
• Upsell rooms and services to maximise revenue while maintaining standards.
• Maintain up-to-date knowledge of hotel facilities, events and promotions.
• Resolve guest concerns swiftly and escalate to supervisors when needed.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Multitasking

Education

Hospitality degree

Tools

Opera

Serenata

Flytech

Syco Vouchers

Excel

PowerPoint

Word

Job description

Melco Resorts & Entertainment in Manila is seeking an Agent for Casino Services & Reservations to handle high-volume calls and emails, provide accurate information, and coordinate with departments to satisfy guest requests. The role requires hospitality experience, strong English communication, and proficiency with Opera and related tools.

You will work in a fast-paced casino/hospitality environment, contributing to guest satisfaction, optimizing reservations, and upholding Forbes standards and