Air Export Agent

EXPEDITORS PHILIPPINES, INC.; Parañaque; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Paid Vacation

Holiday

Sick Time

Health Insurance

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities

Work-from-Home 26 days/year

Job summary

Expeditors Philippines, Inc. is seeking an Air Export Assistant to ensure timely freight movement and exceptional customer service within the Air Export Department.

You will support the supervisor and manager, handle data entry, tracking, and billing activities, and interact with customers and service providers to ensure smooth shipments. Qualified candidates have 6 months to 1 year of related experience, fluent English, strong interpersonal and organizational skills, and proficiency in Excel,

Qualifications

• 6 months to 1 year related experience.
• Understanding of air documentation process is a plus.
• Effective communication and proactive planning.

Responsibilities

• Ensure smooth and timely freight process flow.
• Enter data accurately into the operational system.
• Track and trace Air Export files and reporting.
• Communicate arrival notices to overseas and customers.
• Support billing with clients and service providers.
• Interact with customers to arrange shipments and meet service standards.
• Maintain relationships with suppliers.
• Ensure compliance with regulations.
• Identify process improvements for efficiency.
• Ensure SOPs are updated and followed.
• Meet KPI standards.
• Timely email communications.

Skills

Interpersonal skills

English fluency

Organizational skills

Proactive

Computer literacy

Tools

Excel

Word

PowerPoint

Job description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export files and reporting
• Use Workflows on daily basis
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and Service Providers billing
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times with internal and external regulations in accordance with government regulations
• Understand department process flow, looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures are in place and updated
• Meet KPI standards in accordance with the Company's procedure
• Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of air documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English

Reporting Structure

• Air Export Supervisor and Manager

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical Insurance (including immediate dependent)
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• With provision of 26 days Work-from-Home Set-up per year.

All your information will be kept confidential according to EEO guidelines.