Agent - Ocean Import

EXPEDITORS PHILIPPINES, INC.; Parañaque; Presencial; PHP 300.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Vacation & Holidays

Health Plan

Life Insurance

Training & Development

Descripción de la vacante

Expeditors Philippines, Inc. is seeking an Ocean Import Associate to ensure timely movement of freight with excellent customer service. You will enter data accurately, track import files, and liaise with customers and brokers for customs documentation.

The role requires 6 months to 1 year of related experience, fluency in English, and strong computer skills. Growth opportunities and comprehensive benefits are provided by Expeditors.

Formación

• Fluent in English.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word).
• Effective interpersonal communication to obtain positive results.

Responsabilidades

• Ensure smooth and timely freight process flow meeting customer expectations.
• Track and Trace Ocean Import Files daily.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Interact with customers to arrange international shipments and meet service standards.
• Meet KPI standards and escalate issues when needed.

Conocimientos

Fluent English

Interpersonal skills

Organizational skills

Computer skills

Herramientas

Excel

Word

Descripción del empleo

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.

Major Duties and Responsibilities:

• Ensure smooth and timely freight process flow meeting customer expectations
• Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
• Track and Trace Ocean Import Files daily
• Use Tree View on daily basis
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).
• Meet compliance at all times to regulations internal and external in accordance with government regulations. No fines, penalties or late filing.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly.
• Meet KPI standards in accordance with the Company’s procedures
• Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
• Escalation of problems to Management when necessary

Personal Development:

• Meets company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.

Qualifications

Qualifications, Experience and Education Requirements

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word).
• Fluent in English.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company